9th September 2020

SysEleven Helpdesk outage

Zendesk, the Helpdesk Tool for the SysEleven Support, is currently down. The supplier is investigating the issue.

For urgent requests or to report an incident, please also contact our telephone hotline

Support Hotline: +49 30 233 20 12 30 (Mo-Fr 9-18 hrs) Emergency Hotline: +49 30 609 8922 11 (to report incidents outside business hours)

[Update 09/09/2020 15:30]

Zendesk seems to recover. We assume that email updates to tickets have been delivered during the downtime. Please anyway check if your requests have been acknowledged by logging in to https://helpdesk.syseleven.de and checking your incoming mail.