SysEleven Status and Incidents

INCIDENT: all platforms

Fri, 11 Apr 2025 00:22:15 +0000

Affected Components: All regions

Incident Start: 2025-04-10 23:40 (CETS)

Incident End: 2025-04-11 01:08 (CETS)

Description:

We have major outage in all regions

Update: 01:01 am

Issue identified and we are working on it.

Update: 01:08 am

Issue is resolved and we are whatching it.

INCIDENT: SysEleven STACK Object Storage issues, region FES, HAM1, DUS2

Mon, 14 Apr 2025 16:51:56 +0000

Affected Components: SysEleven Stack Object Storage, region FES, DUS2, HAM1

Incident Start: 2025-04-14 16:26 UTC+01:00 (CET)

Description:

At the moment we are facing issues with the Object Storage in Region FES, DUS2, HAM1.

Customer Impact:

Some objects might be corrupted regarding latest known issues in Ceph. https://docs.ceph.com/en/latest/releases/squid/#v19-2-2-squid
We are investigating the situation and working on updates to mitigate the issues

Update: 18:40

The Ceph S3 endpoint of the DUS2 region is currently being updated, after successful testing we will proceed with the HAM1 and FES region

Update: 19:45

The update for the DUS2 region went through without problems, we are proceeding to update HAM1 and the FES region
Affected customers will be contacted individually once we got a complete overview of potential affected buckets and objects

Update: 21:10

Update of HAM1 region also finished, FES region is in progress

Update: 22:52

Update of FES region is still ongoing

Update: 15-04-2025 09:36

Update of FES region is still ongoing and everything works as intended

Update: 16:40

Update of FES region is expected to be finished to the end of the business day

Update: 16-04-2025 03:08

Update of FES is over

INCIDENT: SysEleven STACK issues in region DBL

Thu, 17 Apr 2025 10:11:22 +0000

Affected Components: SysEleven Stack, region DBL

Incident Start: 2025-04-17 10:00

Incident End: 2025-04-17 10:45

Description:

Occurring errors are currently being investigated.

Update [2025-04-17 10:28 am]: Alloy (GUI) & API Authentication HAM & DUS, Metakube API in DBL & CBK are also affected

Update [2025-04-17 10:40 am]: DBL Cloud Gateways have been identified as possible source of malfunction, we are bringing them back to function, first services are back online, next Update at 11:00 am

Update [2025-04-17 11:00 am]: All services are up and running, we are still watching all environments, incident is declared as ended

INCIDENT: SysEleven STACK issues in region CBK

Fri, 25 Apr 2025 17:18:12 +0000

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-04-25 15:55:00 UTC+01:00 (CET)

Description:

Occurring errors are currently being investigated.

Customer Impact:

We are expirencing a partial outage of the Network where some connection might get dropped.

INCIDENT: SysEleven Managed Hosting Network partial outage, region BLU1

Fri, 25 Apr 2025 17:46:54 +0000

Affected Components: SysEleven Managed Hosting Network partial outage, region BLU1

Incident Start: 2025-04-25 15:55:00 UTC+01:00 (CET)

Description: - Occurring errors are currently being investigated.

Customer Impact: - We are expirencing a partial outage of the Network where some connection might get dropped.

INCIDENT: SysEleven STACK issues in region CBK (Network)

Tue, 29 Apr 2025 18:01:27 +0000

Affected Components: SysEleven Stack Network, region CBK

Incident Start: 2025-04-29 17:30 UTC+02:00 (CEST) Incident End: 2025-04-29 17:50 UTC+02:00 (CEST)

Description:

Network connectivity to cloud region CBK was impaired

Customer Impact:

Connectivity is restricted

Update: 17:59

Network connectivity issues were resolved around 17:50

INCIDENT: Partial outage of Metakube control plane in DUS

Wed, 30 Apr 2025 16:10:27 +0000

Affected Components: MetaKube Control Plane, region DUS

Incident Start: 2025-04-30 16:00 UTC+02:00

Description:

The loadbalancer for the kubernetes apiserver does not properly work for some clusters.

Customer Impact: - Potential connection loss to the apiserver

Update: 2025-04-30 16:30 UTC+02:00

We have recovered the affected clusters but haven't found the root cause. Right now we can't see any other affected clusters but will continue to monitor the situation.

Update: 2025-04-30 16:52 UTC+02:00 We have identified and fixed the root-cause of the incident. All clusters are working properly again.

INCIDENT: Outage of Metakube control plane in HAM

Thu, 08 May 2025 15:20:50 +0000

Affected Components: MetaKube Control Plane, region HAM

Incident Start: 2025-05-08 14:43 UTC+02:00

Description:

The loadbalancer for the kubernetes apiserver does not properly work for some clusters.

Customer Impact: - Potential connection loss to the apiserver

Update: 2025-05-08 15:02 UTC+02:00 We have identified and fixed the root-cause of the incident. All clusters are fully operational again.

INCIDENT: SysEleven STACK issues in region CBK (Network)

Thu, 08 May 2025 17:09:28 +0000

Affected Components: SysEleven Stack Network, region CBK

Incident Start: 2025-05-08 16:45 UTC+02:00 (CEST)

Incident End: 2025-05-08 17:00 UTC+02:00 (CEST)

Description:

Network connectivity to cloud region CBK was impaired

Customer Impact:

Connectivity is restricted

Network connectivity issues were resolved around 17:00

INCIDENT: Outage of Metakube cluster creation in HAM and DUS

Fri, 09 May 2025 10:36:19 +0000

Affected Components: SysEleven MetaKube, region HAM and DUS

Incident Start: 2025-05-09 09:30 UTC+02:00 (CEST)

Description: - The cluster creation in DUS and HAM is currently not working. We are currently investigating.

Customer Impact: - No new clusters can be created

Update: 2025-05-09 11:23 UTC+02:00 (CEST) - We are continuing to work on rectifying the situation

Update: 2025-05-09 11:43 UTC+02:00 (CEST) - Currently testing a possibly fix.

Update: 2025-05-09 12:53 UTC+02:00 (CEST) - We are currently in the process of applying the proposed fix.

INCIDENT: Database as a Service connectivity issues, region dus2

Fri, 09 May 2025 12:12:14 +0000

Affected Components: DBaaS in dus2

Incident Start: 2025-05-09 12:00 UTC+02:00 (CEST)
Incident End: 2025-05-09 12:10 UTC+02:00 (CEST)

Description:

We are currently seeing connectivity issues with DBaaS in our dus2 region

Customer Impact:

Databases in dus2 are partly unreachable
New Databases in dus2 can not be created

Update: 2025-05-09 12:10 UTC+02:00 (CEST) - The issue has been identified and resolved

INCIDENT: SysEleven STACK Block Storage issues, region cbk

Tue, 20 May 2025 13:17:37 +0000

Affected Components: SysEleven Stack, Block Storage, region cbk

Incident Start: 2025-05-20 12:46 UTC+02:00 (CEST)

Incident End: 2025-05-20 13:30 UTC+02:00 (CEST)

Description:

We are facing issues with the distributed block storage system in region cbk.

Customer Impact:

Reduced performance of block storage

INCIDENT: PVC Failure of a hardware node, region bki

Wed, 28 May 2025 18:13:11 +0000

Affected Components: Hardware node failure, region bki

Incident Start: **2024-05-28 17:15 UTC+01:00 (CET)

Description:

Malfunction of a hardware node

Customer Impact:

During the period of restart, there will be a short interruption in the availability of the systems.
Affected customers were notified via E-Mail.
Please check the affected systems for their full functionality.

INCIDENT: SysEleven STACK API issues, region FES

Sat, 31 May 2025 16:27:46 +0000

Affected Components: SysEleven Stack API, region FES

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

Spawning new virtual machines (VMs) or changing existing resources is not possible.

INCIDENT: SysEleven STACK API issues, region HAM1

Sat, 31 May 2025 16:28:18 +0000

Affected Components: SysEleven Stack API, region HAM1

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

Spawning new virtual machines (VMs) or changing existing resources is not possible.

INCIDENT: SysEleven STACK API issues, region DUS2

Sat, 31 May 2025 16:29:09 +0000

Affected Components: SysEleven Stack API, region DUS2

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

Spawning new virtual machines (VMs) or changing existing resources is not possible.

INCIDENT: SysEleven STACK issues in region CBK

Fri, 04 Jul 2025 04:44:35 +0000

Affected Components: SysEleven Stack, region XXX

Incident Start: 2025-07-04 04:18 Incident End: 2025-07-04 04:45

Second Incident Start: 2025-07-04 05:15 Second Incident End: 2025-07-04 05:42

Description:

Occurring errors are currently being investigated.

Customer Impact:

Connectivity is restricted'

INCIDENT: PVC Failure of a hardware node, region BKI

Mon, 21 Jul 2025 20:02:45 +0000

Affected Components: Hardware node failure, region BKI1

Incident Start: 2025-07-21 19:30 UTC+02:00 (CET) Incident End: 2025-07-21 20:15 UTC+02:00 (CET)

Description:

Malfunction of a hardware node
Restart of the hardware node is necessary

Customer Impact:

During the period of restart, there will be a short interruption in the availability of the systems.
Affected customers were notified via E-Mail.
Please check the affected systems for their full functionality.

INCIDENT: PVC Failure of a hardware node, region BLU1

Wed, 23 Jul 2025 00:12:12 +0000

Affected Components: Hardware node failure, region BLU1

Incident Start: 2025-07-22 23:46 UTC+02:00 (CEST)

Incident End: 2025-07-23 01:26 UTC+02:00 (CEST)

We found a memory failure and we are going to evacuate the hardware node.

INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Wed, 23 Jul 2025 14:49:29 +0000

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.