Past Incidents

Between January 17th, 2019 07:00 AM and 08:00 AM (UTC +1) we will perform planned maintenance in Region DBL

During the maintenance window we will update the SDN software in our DBL region in order to fix a memory leak.

During the maintenance window the following services will not be accessible:

• access to the SysEleven Stack Network API (Neutron) will be interrupted in region DBL

The following services will not be affected:

• network availability will not be affected
• state of virtual machines will not be affected
• storage availability will not be affected
• SEOS (S3) will not be affected

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing an issue with the Nova API in the region DBL.

Creating new VMs results in an error since 11:30 AM CET.

We are investigating.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:53 CET: We have resolved the issue, and isolated the root cause.

We were facing issues with the SysEleven Stack Neutron API between Dec 29th 2018 and Jan 2nd 2019. Some Neutron API requests were slow, and a few requests might have timed out and failed. The reason was an almost-out-of-memory situation in the software of one of the three SDN controllers. The problem was fixed at 11:26 CET on Jan 2nd 2019.

Network connectivity of VMs were not affected by this issue.

We apologise for any inconveniences.

At the moment we are facing connectivitiy issues in region CBK on one compute node.

We will keep you informed and apologise for any inconveniences.

Update 11:23: The issue is fixed. Reason for outage: The SDN agent on one of our compute nodes crashed because of memory pressure. We are investigating the reason for the memory pressure.