Past Incidents

Between May 24, 2019 0:00 AM and 01:00 AM (UTC +2) we will perform planned maintenance in Region CBK

During the maintenance window we will update the SDN software in our DBL region in order to fix an issue with the management of LBaaS load balancer health monitors.

During the maintenance window the following services will not be accessible:

• No access to the SysEleven Stack Network API (Neutron)
• interruption of network connectivity to virtual machines of less than a minute

Because of that network components cannot be created or re-configured during this time.

Should you have any trouble following the maintenance work please contact us.

Between May 23, 2019 0:00 AM and 01:00 AM (UTC +2) we will perform planned maintenance in Region DBL

During the maintenance window we will update the SDN software in our DBL region in order to fix an issue with the management of LBaaS load balancer health monitors.

During the maintenance window the following services will not be accessible:

• No access to the SysEleven Stack Network API (Neutron)
• interruption of network connectivity to virtual machines of less than a minute

Because of that network components cannot be created or re-configured during this time.

Should you have any trouble following the maintenance work please contact us.

2019-04-17 08:47 am

We are currently experiencing issues with the OpenStack infrastructure, MetaKube and some MetaKube clusters are running on. At the moment we are fixing the underlying issue and analyze which MetaKube clusters are affected and bring them back online again.

2019-04-17 09:22 am

The first effected Clusters are back online. Our MetaKube Engineering team is still working on a solution for every Cluster. If you mention any issues please feel free to contact our customer Support.

2019-04-17 10:04 am

Most of the effected Clusters are up and running in a normal stage. We are still working on this incident and come back with more information asap.

2019-04-17 10:32 am

Our monitoring and our personal checks show, that all customer clusters are up and running in a normale state. We close this incident and work on the root cause.

We will send out a RFO Report (Reason For Outage) as soon as we have identified all aspects of this issue.

If you still have problems with your cluster or identify unnormal behaviour in your cluster, please contact out customer Support.