Past Incidents

Between August 1st, 2019 0:00 AM and 02:00 PM (CEST) we perform planned maintenance in Region DBL

We expect temporary performance impact.

Should you have any trouble following the maintenance work please contact us.

At the moment we are investigating issues with VPN as a Service in CBK.

There might be troubles when creating new VPN connections. Existing connections should continue to work.

Please contact our support team at cloudsupport@syseleven.de if you are experiencing any issues.

Update 2019-07-26 14:35: Due to a misbehavior of the SDN software, scheduling of new VPN services was unreliable. Now the service is fully functional again.

Between July 17th, 2018 12:00 (noon) and 12:30 PM (CEST, UTC +2) we will perform emergency maintenance in Region CBK and Region DBL

During the maintenance window we will roll back the configuration change of the previous maintenance on our networking components in our region CBK and DBL due to unpredicted side effects for some customers.

During the maintenance window the following services will be affected:

• interruption of network connectivity to virtual machines of less than 30 seconds

Update 12:20: The emergency maintenance has been carried out as planned.

Should you have any trouble following the maintenance work please contact us.

Between July 16, 2019 0:00 AM and 06:00 AM (CEST) we will perform a planned maintenance in Region CBK and Region DBL

During the maintenance window we will perform a configuration update on our networking components in our region CBK and DBL, and update our storage system only in the DBL region.

During the maintenance window the following services will not be accessible:

• interruption of network connectivity to virtual machines of less than 30 seconds
• degradation on storage performance

We stopped updating the storage system. We observed issues with slow I/O during the time of the update. We apologize for any inconvenience that may have caused.

Should you have any trouble following the maintenance work please contact us.