All systems are operational

About This Site

Timezone: Europe/Berlin (CET)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our emergency hotline.

Past Incidents

Monday 8th August 2022

No incidents reported

Sunday 7th August 2022

No incidents reported

Saturday 6th August 2022

No incidents reported

Friday 5th August 2022

Fixed: External DNS provider is currently impaired

This incident has been resolved.

Past message: Our DNS provider is currently experiencing a major outage. We are investigating the issue. Due to this circumstance, further service outages may occur. Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline.

Fixed: SysEleven Stack Object Storage issues in all regions

Potentially due to the previous DNS resolving problems we are facing issues with the Object Storage in all regions. At the moment it is possible that objects can't be read or written. We will keep you informed and apologise for any inconveniences.

Thursday 4th August 2022

No incidents reported

Wednesday 3rd August 2022

Virtual Machines Managed Platform (PVC) failure of multiple hardware nodes

Our Monitoring identified multiple hardware node failures.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Update 16:30: All hardware nodes are running again. We are currently working on resolving all remaining alerts. Update 16:50: All websites are reachable and working again. We are still working on some remaining minor problems and follow up tasks.

Tuesday 2nd August 2022

No incidents reported