All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Monday 5th December 2022

No incidents reported

Sunday 4th December 2022

No incidents reported

Saturday 3rd December 2022

No incidents reported

Friday 2nd December 2022

No incidents reported

Thursday 1st December 2022

No incidents reported

Wednesday 30th November 2022

No incidents reported

Tuesday 29th November 2022

No incidents reported

Monday 28th November 2022

No incidents reported

Sunday 27th November 2022

No incidents reported

Saturday 26th November 2022

No incidents reported

Friday 25th November 2022

No incidents reported

Thursday 24th November 2022

Control Plane Services (SysEleven - DBL) INCIDENT: Issues with DBL control plane services / Accessing Metakube API in regions CBK and FES

Affected Components: Metakube API, region CBK and FES

Incident Start: 24th Nov. 2022/12:15 pm


Description:

We are currently experiencing a partial outage with control plane services in our DBL region. This may result in issues when accessing the Metakube API in the Regions CBK and FES as well. We will update you shortly.

Update 01:10 pm:

Metakube API timeouts have been resolved.

Update 01:35 pm:

All arisen issues have been mitigated and we continue to monitor the issue at hand. Should you experience any limitations or reduction / disruption please contact us.

Update 04:09 pm: We were able to fix the underlying issue with an update. We also haven't seen any issues with any control planes.


Wednesday 23rd November 2022

No incidents reported

Tuesday 22nd November 2022

No incidents reported

Monday 21st November 2022

No incidents reported

Sunday 20th November 2022

No incidents reported

Saturday 19th November 2022

SysEleven Network INCIDENT: Network issues

Affected Components: SysEleven Network, SysEleven API, all regions potentially affected**

Incident Start: 19th Nov. 2022/07:35 pm


Description:

We are currently experiencing issues within our network. Should you be affected, please contact us via our emergency hotline. Opening a ticket prior to calling us, helps us to evaluate, rectify and resolve issues that may persist with your setup.

Update 09:10 pm: All issues have been resolved. As far as we know at the moment, one of the couters at our Berlin Luetzowstraße datacenter was unfunctional and needed to be resetted. These routers are redundant, however, there was impact seen shortly after the failure of the router until all connections successfully moved to the redundant system.

Friday 18th November 2022

No incidents reported

Thursday 17th November 2022

Network INCIDENT: SysEleven STACK networking issues in regionDBL

Affected Components: SysEleven Network Stack, region DBL

Incident Start: 17th Nov. 2022/02:45 am Incident End: 17th Sept. 2022/04:30 am

Description:

  • We experience network outage on our gateways which blocks all network traffic for DBL

Customer Impact:

  • Connectivity is lost

Update: 04:20 am

The problem has been identified and network is back recovered.


Wednesday 16th November 2022

No incidents reported

Tuesday 15th November 2022

No incidents reported

Monday 14th November 2022

INCIDENT: PVC Problems with icinga monitoring BKI/BLU

Affected Components: Monitoring Icinga2 problems, region BKI/BLU

Incident Start: 14th Sept. 2022/03:30 am

Incident End: 14th Sept. 2022/5:45 am


Description:

  • Problem with icinga monitoring system
  • expected false positive alarms

Customer Impact:

  • false positive alarms
  • potential missed alarms

Sunday 13th November 2022

No incidents reported

Saturday 12th November 2022

No incidents reported

Friday 11th November 2022

No incidents reported

Thursday 10th November 2022

Virtual Machines INCIDENT: PVC Failure of a stage hardware node, region BLU1

Affected Components: Hardware node failure, region BLU1

Incident Start: 10th Nov. 2022/10:17 am Incident End: 10th Nov. 2022/10:35 am


Description:

  • Malfunction of a hardware node
  • Restart of the hardware node was necessary

Customer Impact:

  • During the period of restart, there was a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

Wednesday 9th November 2022

No incidents reported

Tuesday 8th November 2022

Completed - MAINTENANCE: SysEleven CloudObserver, scheduled 3 weeks ago

Affected Components: SysEleven CloudObserver

Scheduled Start: 08. Nov. 2022/01:45 pm Scheduled End: 11. Nov. 2022/06:00 pm

State: SCHEDULED


Description:

  • We are migrating various components of the SysEleven CloudObserver from Cortex to Mimir.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MetaKube Dashboard / API MetaKube Core API Partial outage

Cluster creation is not working correctly. We found the issue and will rollout a fix as soon as possible.

Update 04:45 PM: Fix was rolled out and API is operational again.

Monday 7th November 2022

MAINTENANCE: SysEleven MetaKube Core announcement, scheduled 3 weeks ago

Affected Components: MetaKube Core

Scheduled Start: 07. Nov. 2022/07:00 pm Scheduled End: 07. Nov. 2022/10:00 pm

State: Completed


Description:

We're updating the management systems of MetaKube Core to keep compatibility with future Kubernetes versions.


Customer Impact during the Maintenance:

  • MetaKube API will be unavailable
  • MetaKube Dashboard will be unavailable

The control planes or nodes of existing clusters will not be affected.


Update:

10:00 PM: Everything is going according to plan, except it's taking a little bit longer than anticipated. The expected end time is now 08. Nov 2022 12:00 AM.

11:45 PM: We completed the maintenance. All MetaKube Core functions are available again.

INCIDENT: NFS in Region BKI disturbed

Affected Components: NFS, region BKI

Incident Start: 7th Nov. 2022/10:10 pm

Incident End: 7th Nov. 2022/10:51 pm


The incident has been resolved. Should you still experience issues please open a ticket or call our emergency hotline.

Virtual Machines Unspezifische Problem mit Datenbanken / Hardwarenodes in PVC (Alle Regionen) / Unspecific problem with databases / hardware codes in PVC (All regions)

Aktuell kann es zum Störungen bei MySQL und PostgreSQL Datenbanken kommen. Wir arbeiten aktuell an der Störungsbeseitigung.

Dieser Incident wurde behoben!

Currently there may be some problems with MySQL databases. We are currently working on troubleshooting.

This incident has been resolved!

Sunday 6th November 2022

No incidents reported