All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 12 Jun 2023, 22:00 CEST

Scheduled End: 13 Jun 2023, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 13 Jun 2023, 22:00 CEST

Scheduled End: 14 Jun 2023, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 9th June 2023

No incidents reported

Thursday 8th June 2023

No incidents reported

Wednesday 7th June 2023

MAINTENANCE: MetaKube Platform All Regions, scheduled 1 day ago

Affected Components: MetaKube Platform

Scheduled Start: 07. June 2023 / 19:00 CEST

Scheduled End: 08. June 2023 / 01:00 CEST

State: FINISHED

Description:

  • Scheduled maintenance of the MetaKube platform

Customer Impact during the Maintenance:

  • Short timouts to the Kubernetes Control Plane possible
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

UPDATE 23:45

The maintenance has been finished successfully.

MAINTENANCE: PVC Managed Hosting Platform/BKI announcement, scheduled 2 days ago

Affected Components: PVC Managed Hosting Platform, region BKI

Scheduled Start: 07. June 2023 00:00 am Scheduled End: 07. June 2023 07:00 am

State: SCHEDULED

Description:

we will perform a maintenance on a list of hardware components at our datacenter location Berlin Kitzingstraße on Wdnesday, June 7 2023, between 0 and 7 a.m. .

Customer Impact during the Maintenance:

During the installation of updates and necessary server reboots there will be interruptions in the availability of systems.

All customers have been informed about affected systems.

Customer Actions:

  • Please inform us if you notice any irregularities after the maintenance
Network INCIDENT: F5 Load-Balancer in BKI

We are experiencing Issues with the WAF of the F5 Loadbalancers in BKI.

The issue is currently beeing investigated.

Update (12:25h) : We found an issue and applied a workaround, impacted websites should be recovering now.

Update (13:21h): We are continuing to investigate the issue, the workaround will remain in place until a solution is available.

Update 8th June (14:30) The incident has been resolved and all impacted customers have been contacted accordingly

Tuesday 6th June 2023

MAINTENANCE: PVC Managed Hosting Platform/BLU announcement, scheduled 3 days ago

Affected Components: PVC Managed Hosting Platform, region BLU

Scheduled Start: 06. June 2023 00:00 am Scheduled End: 06. June 2023 07:00 am

State: FINISHED

Description:

we will perform a maintenance on a list of hardware components at our datacenter location Berlin Lützowstraße on Tuesday, June 6 2023, between 0 and 7 a.m. .

Customer Impact during the Maintenance:

During the installation of updates and necessary server reboots there will be interruptions in the availability of systems.

All customers have been informed about affected systems.

Customer Actions:

  • Please inform us if you notice any irregularities after the maintenance

Monday 5th June 2023

No incidents reported

Sunday 4th June 2023

No incidents reported

Saturday 3rd June 2023

No incidents reported

Friday 2nd June 2023

No incidents reported

Thursday 1st June 2023

No incidents reported

Wednesday 31st May 2023

Network Maintenance on F5 Load-Balancer in BKI resulted in connectivity issues

The planned Maintenance on the F5 Load-Balancer in the BKI Datacenter resulted in connectivity issues.

Services recovered at 09:49am.

We did not expect any impact, therefore we are investigating this now.

Tuesday 30th May 2023

No incidents reported

Monday 29th May 2023

No incidents reported

Sunday 28th May 2023

No incidents reported

Saturday 27th May 2023

No incidents reported

Friday 26th May 2023

No incidents reported

Thursday 25th May 2023

No incidents reported

Wednesday 24th May 2023

No incidents reported

Tuesday 23rd May 2023

No incidents reported

Monday 22nd May 2023

No incidents reported

Sunday 21st May 2023

No incidents reported

Saturday 20th May 2023

No incidents reported

Friday 19th May 2023

No incidents reported

Thursday 18th May 2023

No incidents reported

Wednesday 17th May 2023

No incidents reported

Tuesday 16th May 2023

No incidents reported

Monday 15th May 2023

No incidents reported

Sunday 14th May 2023

No incidents reported

Saturday 13th May 2023

No incidents reported

Friday 12th May 2023

No incidents reported

Thursday 11th May 2023

No incidents reported