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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 21 May 2024, 22:00 CEST

Scheduled End: 22 May 2024, 01:00 CEST

State: SCHEDULED


Description:

We will perform an maintenance on networking components.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 23 May 2024, 22:00 CEST

Scheduled End: 24 May 2024, 01:00 CEST

State: SCHEDULED


Description:

We will perform an maintenance on networking components.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Sunday 19th May 2024

No incidents reported

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

No incidents reported

Thursday 16th May 2024

No incidents reported

Wednesday 15th May 2024

No incidents reported

Tuesday 14th May 2024

Network INCIDENT: SysEleven STACK connectivity issues in region CBK

Affected Components: SysEleven Stack network, region CBK

Incident Start: 2024-05-16 14:33 UTC+02:00 (CEST)

Incident Start: 2024-05-16 15:27 UTC+02:00 (CEST)


Description:

  • There are network connectivity issues in Region CBK

Customer Impact:

  • Connectivity is impacted

update 14:55 connectivity is restored

update 15:05 connectivity issues again

update 15:27 connectivity is restored

Monday 13th May 2024

No incidents reported

Sunday 12th May 2024

No incidents reported

Saturday 11th May 2024

No incidents reported

Friday 10th May 2024

No incidents reported

Thursday 9th May 2024

No incidents reported

Wednesday 8th May 2024

No incidents reported

Tuesday 7th May 2024

No incidents reported

Monday 6th May 2024

No incidents reported

Sunday 5th May 2024

No incidents reported

Saturday 4th May 2024

No incidents reported

Friday 3rd May 2024

No incidents reported

Thursday 2nd May 2024

No incidents reported

Wednesday 1st May 2024

No incidents reported

Tuesday 30th April 2024

Control Plane Services (SysEleven - FES) INCIDENT: Loss of apiserver connectivity for all MetaKube clusters in the FES region

Affected Components: Apiserver connectivity MetaKube clusters in FES

Incident Start: 2024-04-30 15:48 UTC+01:00 (CET) Incident End: 2024-04-30 16:23 UTC+01:00 (CET)


Description:

A corrupt NAT entry in the OpenStack overlay following a restart of a neutron server disrupted connectivity to MetaKube control plane load balancers.


Customer Impact:

  • Loss of connectivity to MetaKube apiservers for all clusters in the FES region

Monday 29th April 2024

No incidents reported

Sunday 28th April 2024

No incidents reported

Saturday 27th April 2024

No incidents reported

Friday 26th April 2024

No incidents reported

Thursday 25th April 2024

No incidents reported

Wednesday 24th April 2024

No incidents reported

Tuesday 23rd April 2024

No incidents reported

Monday 22nd April 2024

No incidents reported

Sunday 21st April 2024

No incidents reported

Saturday 20th April 2024

No incidents reported