All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud in region CBK

Scheduled Start: 8 Jun 2026, 22:00 CEST

Scheduled End: 9 Jun 2026, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 9 Jun 2026, 22:00 CEST

Scheduled End: 10 Jun 2026, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven Status Page upgrade

Affected Components: SysEleven Status Page

Scheduled Start: 2026-06-11 15:00 UTC+02:00 (CEST) Scheduled End: 2026-06-11 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

  • upgrade status page onto latest version
  • enhanced design and feature set

Customer Impact during the Maintenance:

  • status page during maintenance partially unavailable
  • RSS/Atom feed during maintenance partially unavailable
  • API will be interrupted

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud in region CBK

Scheduled Start: 15 Jun 2026, 22:00 CEST

Scheduled End: 16 Jun 2026, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud Networking in region HAM1

Scheduled Start: 16 Jun 2026, 22:00 CEST

Scheduled End: 17 Jun 2026, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 1st June 2026

SysEleven Database as a Service API INCIDENT: DBaaS partial outage

Affected Components: DBaaS partial outage

Incident Start: **2026-06-01 15:25 UTC+01:00 (CET)

Description:

  • DBaaS partial outage

Customer Impact:

  • New database (instances) cannot be spawned.
  • Existing database are unaffected.

  • Update: 2026-06-01 17:00 UTC+01:00

    Issue resolved. We are monitoring the situation.

    • Sunday 31st May 2026

    No incidents reported

    Saturday 30th May 2026

    No incidents reported

    Friday 29th May 2026

    No incidents reported

    Thursday 28th May 2026

    No incidents reported

    Wednesday 27th May 2026

    No incidents reported

    Tuesday 26th May 2026

    No incidents reported

    Monday 25th May 2026

    No incidents reported

    Sunday 24th May 2026

    No incidents reported

    Saturday 23rd May 2026

    No incidents reported

    Friday 22nd May 2026

    No incidents reported

    Thursday 21st May 2026

    No incidents reported

    Wednesday 20th May 2026

    No incidents reported

    Tuesday 19th May 2026

    No incidents reported

    Monday 18th May 2026

    No incidents reported

    Sunday 17th May 2026

    No incidents reported

    Saturday 16th May 2026

    No incidents reported

    Friday 15th May 2026

    No incidents reported

    Thursday 14th May 2026

    No incidents reported

    Wednesday 13th May 2026

    No incidents reported

    Tuesday 12th May 2026

    Compute INCIDENT: SysEleven STACK issues in region DBL

    Affected Components: SysEleven Stack, region DBL

    Incident Start: 2026-05-12 15:45 UTC+02:00 (CEST)

    Incident End: 2026-05-12 19:05 UTC+02:00 (CEST)

    Description:

    • Misbehaviour of some compute nodes is currently being investigated

    Customer Impact:

    • Instances running on affected nodes may be unreachable or unavailable

    Update: 2026-05-12 17:45 UTC+02:00 (CEST)

    • Probable root cause of the incident is identified
    • We are still working on recovering affected instances

    Update: 2026-05-12 19:05 UTC+02:00 (CEST)

    • All affected instances were evacuated and are back up

    Monday 11th May 2026

    No incidents reported

    Sunday 10th May 2026

    No incidents reported

    Saturday 9th May 2026

    No incidents reported

    Friday 8th May 2026

    No incidents reported

    Thursday 7th May 2026

    No incidents reported

    Wednesday 6th May 2026

    No incidents reported

    Tuesday 5th May 2026

    API INCIDENT: SysEleven STACK API issues, Cloud Dashboard

    Affected Components: SysEleven Stack API, all regions

    Incident Start: 2026-05-05 21:39 UTC+01:00 (CET)

    Description:

    • cloud.syseleven.de and dashboard.syseleven.de are not reachable
    • Cloud APIs are working as expected

    Customer Impact:

    • Spawning new virtual machines (VMs) or changing existing resources is not possible.

    Update: 23:45 / 11:45 pm

    This is related to the DNS outage reported by DENIC from the 05.05 at 21:39 / 9:39 pm.

  • The situation is improving. We are monitoring.

    • INCIDENT: all platforms

    Affected Components: SysEleven Stack, all regions

    Incident Start: 2026-05-05 21:39 UTC+01:00 (CET)

    Description:

    We are currently experiencing partial issues with our DNS resolvers.

    The whole .de-zone is currently experiencing outages as reported by DENIC.

    We are investigating a workaround.

    Customer Impact: This affects all services on our side and from customers.

    Update: 23:45 / 11:45 pm

    We are monitoring the situation. We decided not to disable DNSSEC as a workaround to sustain integrity of DNS resolution, though this could ease the situation.

    Update: 00:31 / 12:31 am

    DENIC is still working on the incident. The situation is improving. We are monitoring.

    Update: 07:31 / 07:31 am

    DENIC status page says "All Systems Operational". Incident is resolved.

    Control Plane Services (SysEleven - DBL) INCIDENT: Partial outage of MetaKube Control Planes in DBL/CBK

    Affected Components: MetaKube, region DBL/CBK

    Incident Start: 2026-05-05 15:00 UTC+02:00 (CEST)

    Description:

    Partial outage of etcd storage for a limited amount of clusters.

    Customer Impact:

    • Affected clusters do not have a working control plane
    • Nodes and running workloads are not directly affected

    Customer Actions:

    • No customer actions needed

  • Situation has been resolved, please contact customer support if you still have issues.

  • etcds on affected clusters have been restored, now watching the status

    • Network INCIDENT: SysEleven STACK network issues in region DBL

    Affected Components: SysEleven Stack, region DBL

    Incident Start: 2026-05-05 15:00 UTC+02:00 (CEST)

    Incident End: 2026-05-05 16:05 UTC+02:00 (CEST)

    Description:

    • Network connectivity issues in region DBL

    Customer Impact:

    • Connectivity is restricted

    Update : 2026-05-05 15:40 UTC+02:00 (CET)

    Network connectivity is restored. We are monitoring the situation.

  • Situation has been resolved, please contact customer support if you still have issues

  • Watching the status

    • Monday 4th May 2026

    No incidents reported

    Sunday 3rd May 2026

    No incidents reported