All systems are operational

About This Site

Timezone: Europe/Berlin (CET)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact support@syseleven.de, cloudsupport@syseleven.de or our emergency hotline.

Scheduled Maintenance
SysEleven Backbone Network Maintenance Announcement

SysEleven Network Maintenance Announcement - Location: blu1 - Reason: Software Update

  • Between February 19th, 2019 00:00 AM and 06:00 AM (local time) we will perform planned maintenance in our blu1 Location
  • Reason: Software Updates

Should you have any trouble following the maintenance work please contact us.

SysEleven Backbone Network Maintenance Announcement

SysEleven Network Maintenance Announcement - Location: fix5 - Reason: Software Update

  • Between February 20th, 2019 00:00 AM and 06:00 AM (local time) we will perform planned maintenance in our fix5 Location
  • Reason: Software Updates

Should you have any trouble following the maintenance work please contact us.

SysEleven Stack maintenance announcement

Between February 27th 2019 00:00 AM and 05:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During this period the API in the CBK region is not available - leading to a loss of control.

During this period there will be:

  • no access to the API/Dashboard (loss of control)
  • running virtual machines will not be affected
  • SEOS (S3) will not be affected
  • network availability will not be affected
  • storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Past Incidents

17th February 2019

No incidents reported

16th February 2019

No incidents reported

15th February 2019

No incidents reported

14th February 2019

SysEleven Backbone Network Maintenance Announcement, scheduled 3 days ago

SysEleven Network Maintenance Announcement - Location: bki1 - Reason: Software Update

  • Between February 14th, 2019 00:00 AM and 06:00 AM (local time) we will perform planned maintenance in our bki1 Location
  • Reason: Software Updates

Should you have any trouble following the maintenance work please contact us.

13th February 2019

Block Storage (Cinder Volumes) SysEleven Stack issues in region DBL

At the moment we are facing storage issues in region DBL. Some IO requests may take longer than usual.

We will keep you informed and apologise for any inconveniences.

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API in the DBL Region. We are working on a solution and keep you informed.

The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 00:30:

We have identified the cause of the API issues in DBL and resolved the issues for most API operations.

Due to a bug in OpenStack API components, the DBL API services used CBK identity URLs for validating tokens, which did not work due to the planned maintenance.

We changed all internal identity URLs in the endpoint registry to region-agnostic URLs.

We are now working on fully resolving this issue for all API operations in DBL.

UPDATE 00:50: All issues are resolved.

12th February 2019

No incidents reported

11th February 2019

SysEleven Stack: Long wait time when creating Local SSD Storage servers in all regions

Currently it will take a long time to create servers with the Local SSD Storage (L1.*) flavors. The wait time increases linearly to Local SSD Storage capacity of the chosen flavor. Eventually, creating the server will succeed.

This is due to a mitigation we put in place that solves sporadic performance problems, when a virtual machine has been created or deleted. We are right now working on a better mitigation, that will not affect creating servers.

The issue only affects spawning new virtual machines with the L1.* flavor (Local SSD Storage).

We apologise for any inconveniences.

UPDATE 2019-02-13: The issues are fully resolved now. Creating and deleting Local SSD Storage instances will only take a few seconds now, and the time for creating and deleting VMs is constant, no matter what disk capacity.