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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Saturday 26th April 2025

No incidents reported

Friday 25th April 2025

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-04-25 15:55:00 UTC+01:00 (CET)

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • We are expirencing a partial outage of the Network where some connection might get dropped.
  • The Incident has been resolved.

  • The problem has been identified and fixed. We are continuing to monitor the situation

  • Network INCIDENT: SysEleven Managed Hosting Network partial outage, region BLU1

    Affected Components: SysEleven Managed Hosting Network partial outage, region BLU1

    Incident Start: 2025-04-25 15:55:00 UTC+01:00 (CET)

    Description:

    • Occurring errors are currently being investigated.

    Customer Impact:

    • We are expirencing a partial outage of the Network where some connection might get dropped.
  • The Incident has been resolved.

  • The problem has been identified and fixed. We are continuing to monitor the situation.

  • Thursday 24th April 2025

    No incidents reported

    Wednesday 23rd April 2025

    No incidents reported

    Tuesday 22nd April 2025

    No incidents reported

    Monday 21st April 2025

    No incidents reported

    Sunday 20th April 2025

    No incidents reported

    Saturday 19th April 2025

    No incidents reported

    Friday 18th April 2025

    No incidents reported

    Thursday 17th April 2025

    Network INCIDENT: SysEleven STACK issues in region DBL

    Affected Components: SysEleven Stack, region DBL

    Incident Start: 2025-04-17 10:00

    Incident End: 2025-04-17 10:45


    Description:

    • Occurring errors are currently being investigated.

    Update [2025-04-17 10:28 am]: Alloy (GUI) & API Authentication HAM & DUS, Metakube API in DBL & CBK are also affected

    Update [2025-04-17 10:40 am]: DBL Cloud Gateways have been identified as possible source of malfunction, we are bringing them back to function, first services are back online, next Update at 11:00 am

    Update [2025-04-17 11:00 am]: All services are up and running, we are still watching all environments, incident is declared as ended

    Wednesday 16th April 2025

    No incidents reported

    Tuesday 15th April 2025

    No incidents reported

    Monday 14th April 2025

    Replicated Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region FES, HAM1, DUS2

    Affected Components: SysEleven Stack Object Storage, region FES, DUS2, HAM1

    Incident Start: 2025-04-14 16:26 UTC+01:00 (CET)


    Description:

    At the moment we are facing issues with the Object Storage in Region FES, DUS2, HAM1.


    Customer Impact:

    • Some objects might be corrupted regarding latest known issues in Ceph. https://docs.ceph.com/en/latest/releases/squid/#v19-2-2-squid
    • We are investigating the situation and working on updates to mitigate the issues

    Update: 18:40

    • The Ceph S3 endpoint of the DUS2 region is currently being updated, after successful testing we will proceed with the HAM1 and FES region

    Update: 19:45

    • The update for the DUS2 region went through without problems, we are proceeding to update HAM1 and the FES region
    • Affected customers will be contacted individually once we got a complete overview of potential affected buckets and objects

    Update: 21:10

    • Update of HAM1 region also finished, FES region is in progress

    Update: 22:52

    • Update of FES region is still ongoing

    Update: 15-04-2025 09:36

    • Update of FES region is still ongoing and everything works as intended

    Update: 16:40

    • Update of FES region is expected to be finished to the end of the business day

    Update: 16-04-2025 03:08

    • Update of FES is over

    Sunday 13th April 2025

    No incidents reported

    Saturday 12th April 2025

    No incidents reported

    Friday 11th April 2025

    INCIDENT: all platforms

    Affected Components: All regions

    Incident Start: 2025-04-10 23:40 (CETS)

    Incident End: 2025-04-11 01:08 (CETS)


    Description:

    We have major outage in all regions


    Update: 01:01 am

    Issue identified and we are working on it.


    Update: 01:08 am

    Issue is resolved and we are whatching it.

    Thursday 10th April 2025

    No incidents reported

    Wednesday 9th April 2025

    No incidents reported

    Tuesday 8th April 2025

    No incidents reported

    Monday 7th April 2025

    No incidents reported

    Sunday 6th April 2025

    No incidents reported

    Saturday 5th April 2025

    No incidents reported

    Friday 4th April 2025

    No incidents reported

    Thursday 3rd April 2025

    No incidents reported

    Wednesday 2nd April 2025

    No incidents reported

    Tuesday 1st April 2025

    No incidents reported

    Monday 31st March 2025

    No incidents reported

    Sunday 30th March 2025

    No incidents reported

    Saturday 29th March 2025

    No incidents reported

    Friday 28th March 2025

    No incidents reported