Europe/Berlin

ISO8601: 2026-10-22T01:14:35+02:00

DIN 5008: 01:14:35 Uhr, 22.10.2026

Unix Epoch: 1792624475

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Public API

Explore the public API documentation in Swagger UI.

Open API Docs

Some systems are experiencing issues.

Ongoing Incident

See Affected Components

Component Group Name Status
Region HAM1 Object Storage (S3) Operational

HAM1 S3 sync issues

Pinned on top 21 hours ago —
Watching

Ongoing Maintenance

Short-term maintenance work regarding PHP vulnerabilities

16 hours ago — Planned completion at —
In Progress

SysEleven Status

Thank you for visiting our status page. We understand the importance of reliable service, and we're dedicated to keeping you informed about any potential disruptions. This page provides a detailed overview of our system health, including current incidents, scheduled maintenance, and historical performance data. We strive for transparency and will provide timely updates as situations evolve. If you experience service impacts or performance issues please do not hesitate in contacting our Technical Support or visit our Support Site.

  • Technical Support

    Last updated 2026-06-11 15:58:07

    Operational

    Information regarding availability of our Technical Support, Helpdesk Portal, public documentation and status page.

    View Details
  • MetaKube - Control Plane Services

    Last updated 2026-06-11 15:58:07

    Operational

    MetaKube - Control Plane Services in SysEleven Stack of all regions e.g. api-server, etcd, controller manager...

  • IAM - Identity and Access Management

    Last updated 2026-06-11 15:58:07

    Operational

    Manages user identities, roles, and permissions across the platform.

  • SysEleven Login

    Last updated 2026-06-11 15:58:07

    Operational

    Single Sign-On by SysEleven

    View Details
  • DDoS Guard

    Last updated 2026-06-26 15:31:23

    Operational

    Detects and mitigates DDoS attacks targeting customer services and SysEleven infrastructure.

  • Core Network

    Last updated 2026-06-26 15:30:54

    Operational

    Core network of AS25291: backbone interconnects between all regions, internet transit as well as public and private peerings.

  • DevOps Platform

    Last updated 2026-06-11 15:58:07

    Operational

    Provides CI/CD pipelines, automation tooling, and infrastructure-as-code management.

    View Details
  • Portal

    Last updated 2026-07-01 10:14:48

    Operational

    Web interface for customers to provision and manage resources.

    View Details
  • Dashboard - alloy

    Last updated 2026-10-06 09:36:41

    Operational

    A web-based portal to interact with, monitor, and configure all SysEleven products through an intuitive UI. Limited to regions DUS2 & HAM1

    View Details
  • Database as a Service API

    Last updated 2026-06-11 15:58:07

    Operational

    REST API for provisioning, configuring, and managing DBaaS instances.

  • MetaKube Dashboard and API

    Last updated 2026-06-11 15:58:07

    Operational

    A web-based portal to interact with, monitor, and manage MetaKube Kubernetes clusters (CBK, DBL, FES). Includes the API of the web-portal.

    View Details
  • OpenStack Cloud - Horizon

    Last updated 2026-06-11 15:58:07

    Operational

    Web-based OpenStack dashboard for accessing compute, storage and networking services.

    View Details
  • OpenStack Cloud - Identity API

    Last updated 2026-06-11 15:58:07

    Operational

    Keystone API handling authentication and service catalog for OpenStack.

  • OpenStack Cloud - Secrets API

    Last updated 2026-06-11 15:58:07

    Operational

    Barbican API for storing and retrieving encrypted secrets.

  • OpenStack Cloud - Designate DNS API

    Last updated 2026-09-24 12:57:03

    Operational

    Designate API for managing DNS zones and records.

  • DBaaS - Database as a Service

    Last updated 2026-10-20 17:57:59

    Operational

    Managed relational database offering with automated backups, scaling, and updates.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-10-20 17:23:59

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-10-20 17:24:00

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-10-20 17:24:01

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OaaS - Observability as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Collects logs, metrics, and traces, delivering dashboards and alerting.

  • DBaaS - Database as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Managed relational database offering with automated backups, scaling, and updates.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OaaS - Observability as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Collects logs, metrics, and traces, delivering dashboards and alerting.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-07-14 11:17:08

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-07-14 11:17:12

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-07-14 11:17:16

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-07-14 11:17:20

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-07-14 11:17:24

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-07-14 11:17:28

    Operational

    Scalable S3-compatible object storage service.

Today - 22.10.2026

Short-term maintenance work regarding PHP vulnerabilities

16 hours ago — Planned completion at —
In Progress
10 hours ago —

As we work to deploy security mitigations and safeguard our infrastructure against potential threats, we highly encourage you to take parallel action.

Please use this critical window to thoroughly inspect your own PHP-based services and independently implement any required security measures for your environment.

8 hours ago —

Following the release of the official patches, our team is currently validating them for stability. We will initiate the rollout phase immediately upon successful completion of these tests. Given the technical complexity involved, please understand that we cannot provide a specific ETA at this time.

16 hours ago —

We are underway already performing urgent, short-term maintenance work on our systems due to the recently identified security vulnerabilities in PHP: Critical PHP RCEs CVE-2026-109618 & CVE-2026-109619. We are addressing this with the highest priority and working tirelessly to apply the appropriate mitigations. We are also ensuring that our systems stay completely up to date with the latest available official vendor patches.

While we are watching the situation very careful, especially for possible exploits coming up, we want to make you aware of taking care of certain countermeasures for your possible affected systems and services.

Planned Maintenance

No maintenances are currently planned.

Past Maintenance

No maintenance scheduled in this quarter.

Ongoing Incident

See Affected Components

Component Group Name Status
Region HAM1 Object Storage (S3) Operational

HAM1 S3 sync issues

21 hours ago —
Watching

Watching

5 hours ago —

S3 data replication between DUS2 and HAM1 is back to normal. We will keep watching overnight and close the incident tomorrow if it remains stable.

Watching

8 hours ago —

The situation is stable except the replication. We are working on this one.

Watching

9 hours ago —

The overall situation has improved, we have still issues with the replication and are still watching.

Watching

10 hours ago —

We are still watching and come back to you in one hour.

Watching

10 hours ago —

We are still watching if the situation is stabilizing. We will get back to you within the next hour.

Identified

12 hours ago —
  • Replicated S3 storage as well as Volume Storage currently experiencing performance issues leading to higher latency times and/or timeouts
  • The situation is currently stabilizing, but not yet fully contained
  • Further maintenances might be necessary to fix the issue completey and will announce them on the status page on short notice

We'll get back to you within the next hour.

Identified

13 hours ago —

We are still working on the solution we will get back to you within the next hour.

Identified

14 hours ago —

The slow DUS2 to HAM1 synchronization is likely caused by a version mismatch. Upgrading HAM1 to match DUS2 would trigger a known Ceph bug that causes OSD restarts. We are testing a solution to prevent the OSD restarts, which should also resolve the sync slowness.

Investigating

15 hours ago —

We are actively investigating the issue. We are evaluating and working on potential options. We will post an update within the next hour.

Investigating

16 hours ago —

We are still investigating the issue and we will inform you as soon as we got new information.

Investigating

20 hours ago —

Currently investigating.

21 hours ago —

We wanted to inform you that we are currently investigating issues with the S3 sync between DUS2 and HAM1 region.

As soon as new information arrives we will update you accordingly.

Past Incidents

No incidents reported in this quarter.