All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Saturday 11th August 2018

No incidents reported

Friday 10th August 2018

No incidents reported

Thursday 9th August 2018

No incidents reported

Wednesday 8th August 2018

No incidents reported

Tuesday 7th August 2018

No incidents reported

Monday 6th August 2018

No incidents reported

Sunday 5th August 2018

No incidents reported

Saturday 4th August 2018

No incidents reported

Friday 3rd August 2018

No incidents reported

Thursday 2nd August 2018

No incidents reported

Wednesday 1st August 2018

No incidents reported

Tuesday 31st July 2018

No incidents reported

Monday 30th July 2018

No incidents reported

Sunday 29th July 2018

No incidents reported

Saturday 28th July 2018

No incidents reported

Friday 27th July 2018

No incidents reported

Thursday 26th July 2018

No incidents reported

Wednesday 25th July 2018

No incidents reported

Tuesday 24th July 2018

No incidents reported

Monday 23rd July 2018

No incidents reported

Sunday 22nd July 2018

No incidents reported

Saturday 21st July 2018

No incidents reported

Friday 20th July 2018

No incidents reported

Thursday 19th July 2018

API SysEleven Stack API issues in Region DBL

Currently it may not be possible to create Cinder Volumes using the SysEleven Stack API.

We are working on a solution and keep you informed.

The outage only affects creating new cinder volumes.

We apologise for any inconveniences.

UPDATE 16:00: The Cinder API should be functioning normally again. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Wednesday 18th July 2018

No incidents reported

Tuesday 17th July 2018

Compute SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We are working hard to resolving the incident and will keep you informed and apologise for any inconveniences.

Update 12:34:
We fixed the issues and are now investigating the root cause.

Monday 16th July 2018

No incidents reported

Sunday 15th July 2018

No incidents reported

Saturday 14th July 2018

No incidents reported

Friday 13th July 2018

No incidents reported