All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Thursday 27th September 2018

No incidents reported

Wednesday 26th September 2018

No incidents reported

Tuesday 25th September 2018

No incidents reported

Monday 24th September 2018

No incidents reported

Sunday 23rd September 2018

No incidents reported

Saturday 22nd September 2018

No incidents reported

Friday 21st September 2018

SysEleven Managed Hosting Network issues in region BKI1

At the moment it is possible that virtual machines face issues with network connectivity. We are working on a solution. We will keep you informed and apologise for any inconveniences.

Update 21/09/2018 14:40
Most systems are accessible and we are working on some remaining problems.

Update 21/09/2018 15:20
Systems experienced another downtime of 10 minutes and are coming online now.

Thursday 20th September 2018

No incidents reported

Wednesday 19th September 2018

No incidents reported

Tuesday 18th September 2018

No incidents reported

Monday 17th September 2018

No incidents reported

Sunday 16th September 2018

No incidents reported

Saturday 15th September 2018

No incidents reported

Friday 14th September 2018

No incidents reported

Thursday 13th September 2018

SysEleven Stack issues in both regions

Around 21:00 CEST we had an incident which affected storage of SysEleven Stack instances in both regions. The issue disappeared and we are still investigating cause and effect. Affected customers are encouraged to open support tickets with affected resources, obeservations and timestamps, if available.

Update 10:40 CEST: The cause has been identified and we are planning an emergency maintenance to fix it to avoid the problem to reoccur.

Update 11:15 CEST: We are fixing the root cause in an emergency maintenance.

Update 12:00 CEST: The root cause has been fixed. To our knowledge there were some glitches in region DBL, but everything went smooth in region CBK.

Wednesday 12th September 2018

No incidents reported

Tuesday 11th September 2018

No incidents reported

Monday 10th September 2018

No incidents reported

Sunday 9th September 2018

No incidents reported

Saturday 8th September 2018

No incidents reported

Friday 7th September 2018

No incidents reported

Thursday 6th September 2018

No incidents reported

Wednesday 5th September 2018

No incidents reported

Tuesday 4th September 2018

No incidents reported

Monday 3rd September 2018

No incidents reported

Sunday 2nd September 2018

No incidents reported

Saturday 1st September 2018

No incidents reported

Friday 31st August 2018

No incidents reported

Thursday 30th August 2018

No incidents reported

Wednesday 29th August 2018

No incidents reported