All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Monday 11th February 2019

SysEleven Stack: Long wait time when creating Local SSD Storage servers in all regions

Currently it will take a long time to create servers with the Local SSD Storage (L1.*) flavors. The wait time increases linearly to Local SSD Storage capacity of the chosen flavor. Eventually, creating the server will succeed.

This is due to a mitigation we put in place that solves sporadic performance problems, when a virtual machine has been created or deleted. We are right now working on a better mitigation, that will not affect creating servers.

The issue only affects spawning new virtual machines with the L1.* flavor (Local SSD Storage).

We apologise for any inconveniences.

UPDATE 2019-02-13: The issues are fully resolved now. Creating and deleting Local SSD Storage instances will only take a few seconds now, and the time for creating and deleting VMs is constant, no matter what disk capacity.

Sunday 10th February 2019

No incidents reported

Saturday 9th February 2019

No incidents reported

Friday 8th February 2019

No incidents reported

Thursday 7th February 2019

No incidents reported

Wednesday 6th February 2019

No incidents reported

Tuesday 5th February 2019

No incidents reported

Monday 4th February 2019

No incidents reported

Sunday 3rd February 2019

No incidents reported

Saturday 2nd February 2019

No incidents reported

Friday 1st February 2019

No incidents reported

Thursday 31st January 2019

No incidents reported

Wednesday 30th January 2019

No incidents reported

Tuesday 29th January 2019

No incidents reported

Monday 28th January 2019

No incidents reported

Sunday 27th January 2019

No incidents reported

Saturday 26th January 2019

No incidents reported

Friday 25th January 2019

No incidents reported

Thursday 24th January 2019

No incidents reported

Wednesday 23rd January 2019

No incidents reported

Tuesday 22nd January 2019

No incidents reported

Monday 21st January 2019

No incidents reported

Sunday 20th January 2019

No incidents reported

Saturday 19th January 2019

No incidents reported

Friday 18th January 2019

No incidents reported

Thursday 17th January 2019

No incidents reported

Wednesday 16th January 2019

No incidents reported

Tuesday 15th January 2019

No incidents reported

Monday 14th January 2019

No incidents reported

Sunday 13th January 2019

No incidents reported

Saturday 12th January 2019

MetaKube partial outage

Root cause:

We created a oauth service with dex to authenticate our web applications against. Dex writes all of the session information into the etcd cluster. Due to a misconfigured monitoring we created over 500000 sessions in the etcd cluster. The database size grow from about 300MB to 700MB. That slowed down all cluster operations. During the whole incident customer applications were not affected, the MetaKube dashboard including cluster creation were regularly not working correctly when one of the master apiservers ran out of memory.