All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Sunday 24th February 2019

No incidents reported

Saturday 23rd February 2019

No incidents reported

Friday 22nd February 2019

No incidents reported

Thursday 21st February 2019

No incidents reported

Wednesday 20th February 2019

No incidents reported

Tuesday 19th February 2019

No incidents reported

Monday 18th February 2019

API SysEleven Stack API issues

We observed an elevated rate of errors, creating local storage virtual machines (L1.* flavor).

Engineers are now looking into the problem and we will keep you informed here.

UPDATE 15:45: Creating L1.* virtual machines currently requires unusual amounts of disk space on the hypervisors. The elevated error rate was because not enough space was left, for short amounts of time. Our engineers have resolved this issue for now, and are still working on a permanent solution.

Please contact us at cloudsupport@syseleven.de if you are still encountering any issues.

Sunday 17th February 2019

No incidents reported

Saturday 16th February 2019

No incidents reported

Friday 15th February 2019

No incidents reported

Thursday 14th February 2019

No incidents reported

Wednesday 13th February 2019

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region DBL

At the moment we are facing storage issues in region DBL. Some IO requests may take longer than usual.

We will keep you informed and apologise for any inconveniences.

Tuesday 12th February 2019

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API in the DBL Region. We are working on a solution and keep you informed.

The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 00:30:

We have identified the cause of the API issues in DBL and resolved the issues for most API operations.

Due to a bug in OpenStack API components, the DBL API services used CBK identity URLs for validating tokens, which did not work due to the planned maintenance.

We changed all internal identity URLs in the endpoint registry to region-agnostic URLs.

We are now working on fully resolving this issue for all API operations in DBL.

UPDATE 00:50: All issues are resolved.

Monday 11th February 2019

SysEleven Stack: Long wait time when creating Local SSD Storage servers in all regions

Currently it will take a long time to create servers with the Local SSD Storage (L1.*) flavors. The wait time increases linearly to Local SSD Storage capacity of the chosen flavor. Eventually, creating the server will succeed.

This is due to a mitigation we put in place that solves sporadic performance problems, when a virtual machine has been created or deleted. We are right now working on a better mitigation, that will not affect creating servers.

The issue only affects spawning new virtual machines with the L1.* flavor (Local SSD Storage).

We apologise for any inconveniences.

UPDATE 2019-02-13: The issues are fully resolved now. Creating and deleting Local SSD Storage instances will only take a few seconds now, and the time for creating and deleting VMs is constant, no matter what disk capacity.

Sunday 10th February 2019

No incidents reported

Saturday 9th February 2019

No incidents reported

Friday 8th February 2019

No incidents reported

Thursday 7th February 2019

No incidents reported

Wednesday 6th February 2019

No incidents reported

Tuesday 5th February 2019

No incidents reported

Monday 4th February 2019

No incidents reported

Sunday 3rd February 2019

No incidents reported

Saturday 2nd February 2019

No incidents reported

Friday 1st February 2019

No incidents reported

Thursday 31st January 2019

No incidents reported

Wednesday 30th January 2019

No incidents reported

Tuesday 29th January 2019

No incidents reported

Monday 28th January 2019

No incidents reported

Sunday 27th January 2019

No incidents reported

Saturday 26th January 2019

No incidents reported