All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 12th October 2019

No incidents reported

Friday 11th October 2019

No incidents reported

Thursday 10th October 2019

No incidents reported

Wednesday 9th October 2019

SysEleven Network DNS Störung/Failure

We are currently facing a failure in outgoing DNS resolving. We are in contact with the supplier and are working on a solution with high pressure.

Update: The issue has been resolved.

Tuesday 8th October 2019

No incidents reported

Monday 7th October 2019

No incidents reported

Sunday 6th October 2019

No incidents reported

Saturday 5th October 2019

No incidents reported

Friday 4th October 2019

No incidents reported

Thursday 3rd October 2019

No incidents reported

Wednesday 2nd October 2019

No incidents reported

Tuesday 1st October 2019

No incidents reported

Monday 30th September 2019

No incidents reported

Sunday 29th September 2019

No incidents reported

Saturday 28th September 2019

No incidents reported

Friday 27th September 2019

No incidents reported

Thursday 26th September 2019

Compute SysEleven Stack Network and Storage issues in region DBL

We received reports for an intermittent partial outage in networking and storage in DBL. Total duration was around minute.

The issues are resolved already. We are looking into what caused these issues.

Update 10:36: We identified an issue in our switching fabric. The issues were caused by the short time the network took to reconverge.

Update 10:42: We observed slow IO in our distributed storage layer. We are investigating.

Update 11:11: All systems are operational again. We are watching closely and continue investigating.

Update 11:28: We observed slow IO in our distributed storage layer. We are investigating.

Update 11:38: We identified the root cause in our storage layer. All issues are now resolved. We will conduct a post-mortem to make sure this will not happen again.

Wednesday 25th September 2019

No incidents reported

Tuesday 24th September 2019

No incidents reported

Monday 23rd September 2019

No incidents reported

Sunday 22nd September 2019

No incidents reported

Saturday 21st September 2019

No incidents reported

Friday 20th September 2019

No incidents reported

Thursday 19th September 2019

No incidents reported

Wednesday 18th September 2019

No incidents reported

Tuesday 17th September 2019

No incidents reported

Monday 16th September 2019

No incidents reported

Sunday 15th September 2019

No incidents reported

Saturday 14th September 2019

No incidents reported

Friday 13th September 2019

No incidents reported