All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Friday 7th February 2020

No incidents reported

Thursday 6th February 2020

No incidents reported

Wednesday 5th February 2020

No incidents reported

Tuesday 4th February 2020

No incidents reported

Monday 3rd February 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region CBK

At the moment we are facing network connectivitiy and storage issues in region CBK.

We will keep you informed and apologise for any inconveniences.

UPDATE 1:20: The issues are now fully resolved.

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region CBK

At the moment we are facing storage issues in region CBK.

Some virtual VMs might experience storage performance issues.

We will keep you informed and apologise for any inconveniences.

EDIT 22:20: We are seeing some stuck IO in CBK. We are working hard to resolve the issues as quickly as possible.

EDIT 23:00: The issues are fully resolved now. We know the root cause and will implement measures to prevent this from happening again.

Sunday 2nd February 2020

No incidents reported

Saturday 1st February 2020

No incidents reported

Friday 31st January 2020

No incidents reported

Thursday 30th January 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 12:00: The issues are now resolved.

Wednesday 29th January 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 16:25: The issues are now resolved.

Tuesday 28th January 2020

No incidents reported

Monday 27th January 2020

No incidents reported

Sunday 26th January 2020

No incidents reported

Saturday 25th January 2020

No incidents reported

Friday 24th January 2020

No incidents reported

Thursday 23rd January 2020

No incidents reported

Wednesday 22nd January 2020

SysEleven Stack issues in region DBL

At the moment we are facing storage issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 12:00h: problems are mitigated for the moment.

Update 13:30h: we consider this incident over now.

SysEleven Stack issues in region DBL

One hardware node where virtual machines were running has crashed, and we had to migrate them to another node.

Furthermore, there were performance issues affecting distributed storage of other virtual machines that had not to be migrated.

We apologise for any inconveniences.

Tuesday 21st January 2020

No incidents reported

Monday 20th January 2020

No incidents reported

Sunday 19th January 2020

No incidents reported

Saturday 18th January 2020

No incidents reported

Friday 17th January 2020

No incidents reported

Thursday 16th January 2020

No incidents reported

Wednesday 15th January 2020

No incidents reported

Tuesday 14th January 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API and S3 in CBK.

There was an issue with our DNS. The issue has been resolved, but it may take some time for the issues to fully resolve for everyone.

The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 15:00: The issues are fully resolved.

Monday 13th January 2020

No incidents reported

Sunday 12th January 2020

No incidents reported

Saturday 11th January 2020

No incidents reported

Friday 10th January 2020

No incidents reported

Thursday 9th January 2020

No incidents reported