All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Sunday 1st March 2020

No incidents reported

Saturday 29th February 2020

No incidents reported

Friday 28th February 2020

No incidents reported

Thursday 27th February 2020

No incidents reported

Wednesday 26th February 2020

No incidents reported

Tuesday 25th February 2020

No incidents reported

Monday 24th February 2020

No incidents reported

Sunday 23rd February 2020

No incidents reported

Saturday 22nd February 2020

No incidents reported

Friday 21st February 2020

No incidents reported

Thursday 20th February 2020

No incidents reported

Wednesday 19th February 2020

No incidents reported

Tuesday 18th February 2020

No incidents reported

Monday 17th February 2020

No incidents reported

Sunday 16th February 2020

No incidents reported

Saturday 15th February 2020

No incidents reported

Friday 14th February 2020

No incidents reported

Thursday 13th February 2020

API SysEleven Stack Designate API issues

Currently we are facing issues with the SysEleven Stack DNS (Designate) API. We are working on a solution and keep you informed. The outage only affects creating, updating or deleting DNS zones or recordsets.

We apologise for any inconveniences.

Update 15:45: The issues are resolved and the DNS API is working again.

Wednesday 12th February 2020

No incidents reported

Tuesday 11th February 2020

No incidents reported

Monday 10th February 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing performance issues with the SysEleven Stack API. We are working on a solution and keep you informed. The issue only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 13:45: The API is currently available again. Temporary performance degradations may reoccur during the afternoon, while we are fixing the problem.

Update 16:30: We expect no further performance degradations anymore.

Sunday 9th February 2020

No incidents reported

Saturday 8th February 2020

No incidents reported

Friday 7th February 2020

No incidents reported

Thursday 6th February 2020

No incidents reported

Wednesday 5th February 2020

No incidents reported

Tuesday 4th February 2020

No incidents reported

Monday 3rd February 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region CBK

At the moment we are facing network connectivitiy and storage issues in region CBK.

We will keep you informed and apologise for any inconveniences.

UPDATE 1:20: The issues are now fully resolved.

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region CBK

At the moment we are facing storage issues in region CBK.

Some virtual VMs might experience storage performance issues.

We will keep you informed and apologise for any inconveniences.

EDIT 22:20: We are seeing some stuck IO in CBK. We are working hard to resolve the issues as quickly as possible.

EDIT 23:00: The issues are fully resolved now. We know the root cause and will implement measures to prevent this from happening again.

Sunday 2nd February 2020

No incidents reported

Saturday 1st February 2020

No incidents reported