All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Sunday 8th March 2020

No incidents reported

Saturday 7th March 2020

No incidents reported

Friday 6th March 2020

No incidents reported

Thursday 5th March 2020

No incidents reported

Wednesday 4th March 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Storage issues in region DBL

Between 9:50 and 10:00 we were facing issues with the distributed file system, a core component of the SysEleven Stack. This could lead to potential performance issues with your VM.

We apologise for any inconveniences.

Tuesday 3rd March 2020

No incidents reported

Monday 2nd March 2020

MetaKube Kubernetes API issues in Region dbl and cbk

Currently we are facing issues with the MetaKube Kubernetes API. We are working on a solution and keep you informed. The outage only affects interacting with the Kubernetes API, existing containers and workloads are not affected.

We apologise for any inconveniences.

Sunday 1st March 2020

No incidents reported

Saturday 29th February 2020

No incidents reported

Friday 28th February 2020

No incidents reported

Thursday 27th February 2020

No incidents reported

Wednesday 26th February 2020

No incidents reported

Tuesday 25th February 2020

No incidents reported

Monday 24th February 2020

No incidents reported

Sunday 23rd February 2020

No incidents reported

Saturday 22nd February 2020

No incidents reported

Friday 21st February 2020

No incidents reported

Thursday 20th February 2020

No incidents reported

Wednesday 19th February 2020

No incidents reported

Tuesday 18th February 2020

No incidents reported

Monday 17th February 2020

No incidents reported

Sunday 16th February 2020

No incidents reported

Saturday 15th February 2020

No incidents reported

Friday 14th February 2020

No incidents reported

Thursday 13th February 2020

API SysEleven Stack Designate API issues

Currently we are facing issues with the SysEleven Stack DNS (Designate) API. We are working on a solution and keep you informed. The outage only affects creating, updating or deleting DNS zones or recordsets.

We apologise for any inconveniences.

Update 15:45: The issues are resolved and the DNS API is working again.

Wednesday 12th February 2020

No incidents reported

Tuesday 11th February 2020

No incidents reported

Monday 10th February 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing performance issues with the SysEleven Stack API. We are working on a solution and keep you informed. The issue only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 13:45: The API is currently available again. Temporary performance degradations may reoccur during the afternoon, while we are fixing the problem.

Update 16:30: We expect no further performance degradations anymore.

Sunday 9th February 2020

No incidents reported

Saturday 8th February 2020

No incidents reported