All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud in region CBK

Scheduled Start: 8 Jun 2026, 22:00 CEST

Scheduled End: 9 Jun 2026, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven Status Page upgrade

Affected Components: SysEleven Status Page

Scheduled Start: 2026-06-11 15:00 UTC+02:00 (CEST) Scheduled End: 2026-06-11 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

  • upgrade status page onto latest version
  • enhanced design and feature set

Customer Impact during the Maintenance:

  • status page during maintenance partially unavailable
  • RSS/Atom feed during maintenance partially unavailable
  • API will be interrupted

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud in region CBK

Scheduled Start: 15 Jun 2026, 22:00 CEST

Scheduled End: 16 Jun 2026, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 10th April 2020

No incidents reported

Thursday 9th April 2020

SysEleven Stack Designate DNS issues

At the moment we are facing issues with the designate DNS Infrastructure in both regions.

UPDATE 11:30: We resolved issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

UPDATE 11:52: We are facing new issues with designate DNS. We continue to investigate.

UPDATE 13:13: We could solve all issues.

We will keep you informed and apologise for any inconveniences.

Wednesday 8th April 2020

No incidents reported

Tuesday 7th April 2020

API SysEleven Stack issues in region CBK

At the moment we are facing issues with our networking APIs in CBK. The compute API might be affected too.

We also noticed that a number of VMs are in the ERROR state right now. Some of them lost their network connectivity. We are sending separate notifications for these customers.

UPDATE 12:22: We notified affected customers, where this affected the availability of virtual machines. The virtual machines should be back online. The API continues to be degraded. We are still investigating that.

UPDATE 14:30: We resolved the API issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

We will keep you informed and apologise for any inconveniences.

Monday 6th April 2020

No incidents reported

Sunday 5th April 2020

No incidents reported

Saturday 4th April 2020

No incidents reported

Friday 3rd April 2020

No incidents reported

Thursday 2nd April 2020

No incidents reported

Wednesday 1st April 2020

No incidents reported

Tuesday 31st March 2020

No incidents reported

Monday 30th March 2020

No incidents reported

Sunday 29th March 2020

No incidents reported

Saturday 28th March 2020

No incidents reported

Friday 27th March 2020

No incidents reported

Thursday 26th March 2020

No incidents reported

Wednesday 25th March 2020

No incidents reported

Tuesday 24th March 2020

Network SysEleven Stack network issues in region DBL

At the moment we are looking into potential network issues in the DBL region.

We will keep you informed and apologise for any inconveniences.

UPDATE 16:30: The issue is resolved since 16:00.

Monday 23rd March 2020

No incidents reported

Sunday 22nd March 2020

No incidents reported

Saturday 21st March 2020

Object storage (S3 / SEOS) SysEleven Stack Object Storage (S3) issues in region DBL

We identified performance issues in the storage layer for our S3 object storage service.

A small number of requests to our S3 object storage (SEOS) service in the region DBL might progress slowly or time out.

We will keep you informed and apologise for any inconveniences.

UPDATE 10:00: The issues are resolved.

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

We identified performance issues in the block storage layer for M1 flavors or cinder volumes.

We will keep you informed and apologise for any inconveniences.

UPDATE 4:30: The performance issues are now resolved.

Friday 20th March 2020

No incidents reported

Thursday 19th March 2020

No incidents reported

Wednesday 18th March 2020

No incidents reported

Tuesday 17th March 2020

No incidents reported

Monday 16th March 2020

No incidents reported

Sunday 15th March 2020

No incidents reported

Saturday 14th March 2020

No incidents reported

Friday 13th March 2020

No incidents reported

Thursday 12th March 2020

No incidents reported