All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Saturday 2nd May 2020

No incidents reported

Friday 1st May 2020

No incidents reported

Thursday 30th April 2020

No incidents reported

Wednesday 29th April 2020

No incidents reported

Tuesday 28th April 2020

No incidents reported

Monday 27th April 2020

No incidents reported

Sunday 26th April 2020

No incidents reported

Saturday 25th April 2020

No incidents reported

Friday 24th April 2020

No incidents reported

Thursday 23rd April 2020

Network SysEleven Stack network issues in region DBL

Between 15:48 and 15:53 CEST some customers suffered connectivitiy issues in the region DBL.

The issues seem to be resolved now. We are investigating the issue and will improve our infrastructure.

We will keep you informed and apologise for any inconveniences.

Wednesday 22nd April 2020

No incidents reported

Tuesday 21st April 2020

No incidents reported

Monday 20th April 2020

No incidents reported

Sunday 19th April 2020

No incidents reported

Saturday 18th April 2020

No incidents reported

Friday 17th April 2020

No incidents reported

Thursday 16th April 2020

No incidents reported

Wednesday 15th April 2020

No incidents reported

Tuesday 14th April 2020

No incidents reported

Monday 13th April 2020

No incidents reported

Sunday 12th April 2020

No incidents reported

Saturday 11th April 2020

No incidents reported

Friday 10th April 2020

No incidents reported

Thursday 9th April 2020

SysEleven Stack Designate DNS issues

At the moment we are facing issues with the designate DNS Infrastructure in both regions.

UPDATE 11:30: We resolved issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

UPDATE 11:52: We are facing new issues with designate DNS. We continue to investigate.

UPDATE 13:13: We could solve all issues.

We will keep you informed and apologise for any inconveniences.

Wednesday 8th April 2020

No incidents reported

Tuesday 7th April 2020

API SysEleven Stack issues in region CBK

At the moment we are facing issues with our networking APIs in CBK. The compute API might be affected too.

We also noticed that a number of VMs are in the ERROR state right now. Some of them lost their network connectivity. We are sending separate notifications for these customers.

UPDATE 12:22: We notified affected customers, where this affected the availability of virtual machines. The virtual machines should be back online. The API continues to be degraded. We are still investigating that.

UPDATE 14:30: We resolved the API issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

We will keep you informed and apologise for any inconveniences.

Monday 6th April 2020

No incidents reported

Sunday 5th April 2020

No incidents reported

Saturday 4th April 2020

No incidents reported

Friday 3rd April 2020

No incidents reported