All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Tuesday 7th July 2020

No incidents reported

Monday 6th July 2020

No incidents reported

Sunday 5th July 2020

No incidents reported

Saturday 4th July 2020

No incidents reported

Friday 3rd July 2020

No incidents reported

Thursday 2nd July 2020

No incidents reported

Wednesday 1st July 2020

No incidents reported

Tuesday 30th June 2020

No incidents reported

Monday 29th June 2020

No incidents reported

Sunday 28th June 2020

No incidents reported

Saturday 27th June 2020

Virtual Machines Managed Platform (PVC) failure of rack (Power/PDU issue)

We have identified multiple systems suffering power loss in a specific rack on both feeds.

Servers are now being restored by re-balancing power connections. Afterwards we will analyse the PDU/Power event.

Please contact us via e-mail or hotline if you encountered problems but did not receive any mail.

Update: 99% of impact has been fixed/workaround-ed. We are recovering remaining systems. Due the power outage we lost one last server completely. The rest is back online.

Friday 26th June 2020

No incidents reported

Thursday 25th June 2020

No incidents reported

Wednesday 24th June 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 14:34 The SysEleven Stack API is fully operational again

Tuesday 23rd June 2020

No incidents reported

Monday 22nd June 2020

Maintenance work on our infrastructure in DC Berlin Lützowstraße

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße

We start our maintenance work at 22.06.2020 08:00 am.

Sunday 21st June 2020

No incidents reported

Saturday 20th June 2020

No incidents reported

Friday 19th June 2020

No incidents reported

Thursday 18th June 2020

No incidents reported

Wednesday 17th June 2020

No incidents reported

Tuesday 16th June 2020

No incidents reported

Monday 15th June 2020

No incidents reported

Sunday 14th June 2020

No incidents reported

Saturday 13th June 2020

No incidents reported

Friday 12th June 2020

No incidents reported

Thursday 11th June 2020

No incidents reported

Wednesday 10th June 2020

No incidents reported

Tuesday 9th June 2020

No incidents reported

Monday 8th June 2020

No incidents reported