All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2026-04-07 09:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-07 12:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: Network Interconnect HAM – BLU

Affected Components: Network, regions HAM, BLU

Scheduled Start: 2026-04-09 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-10 06:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

We will be performing scheduled maintenance on our redundant network connection between the HAM and BLU data center regions.


Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.


Customer Actions:

Please inform us if you notice any irregularities


MAINTENANCE: Network Interconnect DUS – BLU

Affected Components: Network, regions DUS, BLU

Scheduled Start: 2026-04-16 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-17 06:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

We will be performing scheduled maintenance on our redundant network connection between the DUS and BLU data center regions.


Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.


Customer Actions:

Please inform us if you notice any irregularities


Past Incidents

Thursday 9th July 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

Currently we are facing issues with the distributed file system, a core component of the SysEleven Stack. We observed performance issues starting at 10:37 CEST.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:45: We were able to resolve the problem. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Wednesday 8th July 2020

No incidents reported

Tuesday 7th July 2020

No incidents reported

Monday 6th July 2020

No incidents reported

Sunday 5th July 2020

No incidents reported

Saturday 4th July 2020

No incidents reported

Friday 3rd July 2020

No incidents reported

Thursday 2nd July 2020

No incidents reported

Wednesday 1st July 2020

No incidents reported

Tuesday 30th June 2020

No incidents reported

Monday 29th June 2020

No incidents reported

Sunday 28th June 2020

No incidents reported

Saturday 27th June 2020

Virtual Machines Managed Platform (PVC) failure of rack (Power/PDU issue)

We have identified multiple systems suffering power loss in a specific rack on both feeds.

Servers are now being restored by re-balancing power connections. Afterwards we will analyse the PDU/Power event.

Please contact us via e-mail or hotline if you encountered problems but did not receive any mail.

Update: 99% of impact has been fixed/workaround-ed. We are recovering remaining systems. Due the power outage we lost one last server completely. The rest is back online.

Friday 26th June 2020

No incidents reported

Thursday 25th June 2020

No incidents reported

Wednesday 24th June 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 14:34 The SysEleven Stack API is fully operational again

Tuesday 23rd June 2020

No incidents reported

Monday 22nd June 2020

Maintenance work on our infrastructure in DC Berlin Lützowstraße

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße

We start our maintenance work at 22.06.2020 08:00 am.

Sunday 21st June 2020

No incidents reported

Saturday 20th June 2020

No incidents reported

Friday 19th June 2020

No incidents reported

Thursday 18th June 2020

No incidents reported

Wednesday 17th June 2020

No incidents reported

Tuesday 16th June 2020

No incidents reported

Monday 15th June 2020

No incidents reported

Sunday 14th June 2020

No incidents reported

Saturday 13th June 2020

No incidents reported

Friday 12th June 2020

No incidents reported

Thursday 11th June 2020

No incidents reported

Wednesday 10th June 2020

No incidents reported