Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact support@syseleven.de, cloudsupport@syseleven.de or our emergency hotline.

Past Incidents

24th July 2020

SysEleven Stack maintenance announcement, scheduled 1 week ago

Between July 24th, 2020 00:00 AM and 07:00 AM (CEST) we will perform planned maintenance in Region DBL


During this interval we are going to perform maintenance on our storage and network systems.

During this period there will be:

  • API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • Network availability will be affected for up to one minute
  • Storage performance will be degraded
  • MetaKube API performance will be degraded
  • Metakube customer cluster performance will be degraded

Should you have any trouble following the maintenance work please contact us.

20th July 2020

Maintenance work on our infrastructure in DC Berlin Lützowstraße, scheduled 2 weeks ago

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße

We start our maintenance work at 20.07.2020 08:00 am.

19th July 2020

No incidents reported

18th July 2020

No incidents reported

17th July 2020

No incidents reported

16th July 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 11:20 CEST: The API functionality is mostly restored. We are still investigating one issue. If you are experiencing problems, please contact us at cloudsupport@syseleven.de

UPDATE 12:00 CEST: We are working on issues with controller database cluster. The API issues are still ongoing. We will keep you updated here.

UPDATE 16:00 CEST: We announced an emergency maintenance window on 2020-07-17 0:00–3:00 CEST. We will perform important work on our controller database cluster to restore the API reliability. We sent a notification to affected customers. If you have any questions, please don't hesitate to contact us.

UPDATE 12:15 CEST: The maintenance from 2020-07-17, 0:00-3:00 (CEST) was successful. The services are available again.

If you have questions or encounter problems please do not hesitate to contact us.

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 09:55 CEST: The issues are now resolved.

15th July 2020

No incidents reported

14th July 2020

No incidents reported