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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED

Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 5th November 2020

No incidents reported

Wednesday 4th November 2020

No incidents reported

Tuesday 3rd November 2020

SysEleven Stack Block Storage issues in region CBK

At the moment we are facing performance issues with the distributed file system, a core component of the SysEleven Stack.

Performance of virtual machines using M1 flavors or cinder volumes might be degraded.

UPDATE 15:45: The issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Monday 2nd November 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region CBK

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that some virtual machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

UPDATE 03:00 CET: The issues are mostly resolved now. There might be still some performance issues left. We are working hard to resolve those too.

UPDATE 04:20 CET: The performance issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Sunday 1st November 2020

No incidents reported

Saturday 31st October 2020

No incidents reported

Friday 30th October 2020

No incidents reported

Thursday 29th October 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 11:57: The issues are now resolved. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Wednesday 28th October 2020

No incidents reported

Tuesday 27th October 2020

No incidents reported

Monday 26th October 2020

No incidents reported

Sunday 25th October 2020

No incidents reported

Saturday 24th October 2020

No incidents reported

Friday 23rd October 2020

No incidents reported

Thursday 22nd October 2020

No incidents reported

Wednesday 21st October 2020

No incidents reported

Tuesday 20th October 2020

Control Plane Services (SysEleven - DBL) Metakube control planes outage

Cluster creation takes very long, fails occasionally after rolling out updated etcd launcher architecture

Monday 19th October 2020

SysEleven Telephone SysEleven telephony

There are issues when calling SysEleven via telephone. We are investigating the issue. Please contact us via email or ticket (support@syseleven.de, https://helpdesk.syseleven.de).

Update 09:55: Service has been recovered.

Sunday 18th October 2020

No incidents reported

Saturday 17th October 2020

No incidents reported

Friday 16th October 2020

No incidents reported

Thursday 15th October 2020

No incidents reported

Wednesday 14th October 2020

No incidents reported

Tuesday 13th October 2020

No incidents reported

Monday 12th October 2020

No incidents reported

Sunday 11th October 2020

No incidents reported

Saturday 10th October 2020

No incidents reported

Friday 9th October 2020

Compute SysEleven Stack issues in region DBL

One of our local storage nodes has failed, and won't restart. All VMs on this node are currenly unavailable.

We will keep you informed and apologise for any inconveniences.

Update 12:05: The node could not be recovered, all affected VMs are gone and will be removed from your list.

Thursday 8th October 2020

API SysEleven Stack API issues in Region DBL

Between 03:00 and 04:10 we were facing issues with the Octavia API of SysEleven Stack. The Octavia API was only partially reachable. Existing running Octavia loadbalancers were not affected.

We apologise for any inconveniences.

Wednesday 7th October 2020

No incidents reported