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About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

SysEleven Support

SysEleven Telephone

Operational

External Ticketing System

Operational

SysEleven Global Services

SysEleven Network

SysEleven Managed Hosting - Region BKI1

SysEleven Managed Hosting - Region BLU1

SysEleven Stack - Region CBK

SysEleven Stack - Region DBL

SysEleven Stack - Region FES

SysEleven Stack - Region DUS

SysEleven Stack - Region HAM

SysEleven MetaKube - Region CBK

SysEleven MetaKube - Region DBL

SysEleven MetaKube - Region FES

SysEleven MetaKube - Region DUS

SysEleven MetaKube - Region HAM

SysEleven MetaKube - All regions

SysEleven MetaKube - Region AWS

Maintenance

MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

DUS: increased latency

Customer Actions:

No customer actions needed
Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED

Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

OpenStack API services in region FES will be unavailable (loss of control)
Running VMs will not be affected
Object storage will not be affected

Customer Actions:

no customer actions needed
please inform us if you notice any irregularities

Past Incidents

Friday 26th March 2021

No incidents reported

Thursday 25th March 2021

No incidents reported

Wednesday 24th March 2021

No incidents reported

Tuesday 23rd March 2021

No incidents reported

Monday 22nd March 2021

No incidents reported

Sunday 21st March 2021

No incidents reported

Saturday 20th March 2021

No incidents reported

Friday 19th March 2021

No incidents reported

Thursday 18th March 2021

No incidents reported

Wednesday 17th March 2021

No incidents reported

Tuesday 16th March 2021

No incidents reported

Monday 15th March 2021

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack storage performance issues in region DBL

At the moment we are facing block storage performance issues in region DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 12:18: The issues now disappeared. We are investigating the root cause.

Sunday 14th March 2021

No incidents reported

Saturday 13th March 2021

No incidents reported

Friday 12th March 2021

API SysEleven Stack Octavia API issues in Region DBL

Currently we are facing issues with the SysEleven Stack Load Balancer (Octavia LBaaS) API. We are working on a solution and keep you informed.

The outage only affects creating or deleting load balancers, or changing existing load balancers.

Neutron LBaaS is not affected.

UPDATE 9:30: The API is now working again, but we expect that this problem can reoccur. We identified a performance issue and are working in the background to resolve it.

We apologise for any inconveniences.

Thursday 11th March 2021

No incidents reported

Wednesday 10th March 2021

No incidents reported

Tuesday 9th March 2021

No incidents reported

Monday 8th March 2021

No incidents reported

Sunday 7th March 2021

No incidents reported

Saturday 6th March 2021

No incidents reported

Friday 5th March 2021

No incidents reported

Thursday 4th March 2021

No incidents reported

Wednesday 3rd March 2021

No incidents reported

Tuesday 2nd March 2021

No incidents reported

Monday 1st March 2021

No incidents reported

Sunday 28th February 2021

No incidents reported

Saturday 27th February 2021

No incidents reported

Friday 26th February 2021

No incidents reported

Thursday 25th February 2021

Network SysEleven Stack network issues in region CBK

We are investigating an intermittent internet connectivity issue in CBK that affected some amount of network connections.

We will keep you informed and apologise for any inconveniences.

UPDATE 10:19: This affected resolving for a part of the SysEleven Stack Designate DNS resolvers.

UPDATE 10:23: This is a correction. We assumed an intermittent internet connectivity issue. In fact we still see ongoing issues for a fraction of internet connections. We are working on resolving these.

UPDATE 10:44: The issues are now resolved. There should be no ongoing issues anymore. Please contact cloudsupport@syseleven.de immediately, if you are experiencing ongoing issues. We are still watching the infrastructure closely.

UPDATE 11:05: The issues are now resolved. We are working on measures to prevent this kind of problem in the future.