All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud Networking in region CBK

Scheduled Start: 24 Sept 2025, 22:00 CEST

Scheduled End: 25 Sept 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 25 Sept 2025, 22:00 CEST

Scheduled End: 26 Sept 2025, 00:00 CEST

State: SCHEDULED

Description:

We will roll out configuration updates on the cloud loadbalancers.

Customer Impact during the Maintenance:

  • OpenStack and S3 APIs may be unreachable for a short time (1-2 minutes)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 9th September 2021

API SysEleven Stack issues in region CBK

At the moment we are facing connectivitiy and API issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update : We identified the problem and are working to fix the situation Update : Problem got fixed, everything should be back up and running, we keep an eye on the monitoring

Wednesday 8th September 2021

No incidents reported

Tuesday 7th September 2021

No incidents reported

Monday 6th September 2021

No incidents reported

Sunday 5th September 2021

No incidents reported

Saturday 4th September 2021

No incidents reported

Friday 3rd September 2021

No incidents reported

Thursday 2nd September 2021

No incidents reported

Wednesday 1st September 2021

No incidents reported

Tuesday 31st August 2021

No incidents reported

Monday 30th August 2021

No incidents reported

Sunday 29th August 2021

No incidents reported

Saturday 28th August 2021

No incidents reported

Friday 27th August 2021

No incidents reported

Thursday 26th August 2021

No incidents reported

Wednesday 25th August 2021

No incidents reported

Tuesday 24th August 2021

No incidents reported

Monday 23rd August 2021

No incidents reported

Sunday 22nd August 2021

No incidents reported

Saturday 21st August 2021

No incidents reported

Friday 20th August 2021

No incidents reported

Thursday 19th August 2021

No incidents reported

Wednesday 18th August 2021

No incidents reported

Tuesday 17th August 2021

No incidents reported

Monday 16th August 2021

No incidents reported

Sunday 15th August 2021

API SysEleven Stack network API issue in region DBL

We are currently investigating an issue in our network API. Our monitoring reported high 95 percentile latency, and an elevated rate of 5xx responses.

We will keep you informed and apologise for any inconveniences.

EDIT 14:07: The API anomalies are now gone. The API is now operational.

Saturday 14th August 2021

No incidents reported

Friday 13th August 2021

No incidents reported

Thursday 12th August 2021

No incidents reported

Wednesday 11th August 2021

SysEleven Telephone Issue with Support Hotline

Effected Systems: SysEleven Support Hotline

Incident Start: 11.08.2021 10:00

Incident End: 11.08.2021 10:28

Description:

At the moment our Support Hotline endet by -30 is not available. In urgent cases please use our emergency number or create a ticket via mail or ticketsystem.

Customer Effect

PVC-Managed Hosting Support ist not reachable by phone.

Update 10:28

The problem was fixed.