All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Saturday 14th February 2026

INCIDENT: Network

Affected Components: Uplink ISP mitigating DDOS, side effects for reachability of any resources hosted by SysEleven.

Incident Start: **2025-02-04 21:15 UTC+01:00 (CET)

22:30 ISP deployed countermeasures. Problems aren't noticeable anymore. Incident End: **2025-02-04 22:35 UTC+01:00 (CE

Maintenance
MAINTENANCE: Core Routers in HAM

Affected Components: Core Routers, region HAM

Scheduled Start: 17. Feb. 2026/12:00 h (CET)

Scheduled End: 17. Feb. 2026/18:00 h (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 12:00 CET until 18:00 CET on Tuesday, 17  February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • HAM: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven Managment Cloud

Affected Components: SysEleven Dashboard

Scheduled Start: 23 Feb 2026, 10:00 CET

Scheduled End: 23 Feb 2026, 14:00 CET


Description:

Our internal management infrastrucre will be updated on Monday (23.02.2026) between 10:00 and 14:00 h (CET). A Short downtime for the MetaKube Dashboard (dashboard.syseleven.de) is expected during maintainance window.


Customer Impact during the Maintenance:

  • Several possible short interruptions of the availability for the MetaKube Dashboard (dashboard.syseleven.de)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 10th September 2021

SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 17:55: The network issues are resolved.

Network SysEleven Stack network issues in region CBK

At the moment we are investigating reports of network connectivitiy issues in region CBK. This also seems to impact Authoritative DNS (Designate DNSaaS) in consequence.

We will keep you informed and apologise for any inconveniences.

UPDATE 13:45: The network issues are resolved. Our team is investigating the root cause.

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API in the CBK region. We are working on a solution and keep you informed.

UPDATE 13:55: The API issues are now resolved. Our engineers are looking for the root cause.

We apologise for any inconveniences.

Thursday 9th September 2021

API SysEleven Stack issues in region CBK

At the moment we are facing connectivitiy and API issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update : We identified the problem and are working to fix the situation Update : Problem got fixed, everything should be back up and running, we keep an eye on the monitoring

Wednesday 8th September 2021

No incidents reported

Tuesday 7th September 2021

No incidents reported

Monday 6th September 2021

No incidents reported

Sunday 5th September 2021

No incidents reported

Saturday 4th September 2021

No incidents reported

Friday 3rd September 2021

No incidents reported

Thursday 2nd September 2021

No incidents reported

Wednesday 1st September 2021

No incidents reported

Tuesday 31st August 2021

No incidents reported

Monday 30th August 2021

No incidents reported

Sunday 29th August 2021

No incidents reported

Saturday 28th August 2021

No incidents reported

Friday 27th August 2021

No incidents reported

Thursday 26th August 2021

No incidents reported

Wednesday 25th August 2021

No incidents reported

Tuesday 24th August 2021

No incidents reported

Monday 23rd August 2021

No incidents reported

Sunday 22nd August 2021

No incidents reported

Saturday 21st August 2021

No incidents reported

Friday 20th August 2021

No incidents reported

Thursday 19th August 2021

No incidents reported

Wednesday 18th August 2021

No incidents reported

Tuesday 17th August 2021

No incidents reported

Monday 16th August 2021

No incidents reported

Sunday 15th August 2021

API SysEleven Stack network API issue in region DBL

We are currently investigating an issue in our network API. Our monitoring reported high 95 percentile latency, and an elevated rate of 5xx responses.

We will keep you informed and apologise for any inconveniences.

EDIT 14:07: The API anomalies are now gone. The API is now operational.

Saturday 14th August 2021

No incidents reported

Friday 13th August 2021

No incidents reported

Thursday 12th August 2021

No incidents reported

Wednesday 11th August 2021

SysEleven Telephone Issue with Support Hotline

Effected Systems: SysEleven Support Hotline

Incident Start: 11.08.2021 10:00

Incident End: 11.08.2021 10:28


Description:

At the moment our Support Hotline endet by -30 is not available. In urgent cases please use our emergency number or create a ticket via mail or ticketsystem.


Customer Effect

PVC-Managed Hosting Support ist not reachable by phone.


Update 10:28

The problem was fixed.