All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Saturday 4th December 2021

No incidents reported

Friday 3rd December 2021

No incidents reported

Thursday 2nd December 2021

No incidents reported

Wednesday 1st December 2021

No incidents reported

Tuesday 30th November 2021

No incidents reported

Monday 29th November 2021

No incidents reported

Sunday 28th November 2021

No incidents reported

Saturday 27th November 2021

No incidents reported

Friday 26th November 2021

No incidents reported

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

SysEleven Stack DNS API SysEleven Stack issues for DNS API

At the moment we are facing DNS resolution issues for SysEleven Stack.

We will keep you informed and apologize for any inconveniences.

We identified the issue and are working on a fix.

DNS resolution is working as expected again.

Reason for Outage (RfO) (de)

Cluster Nodes (SysEleven - CBK) Interruption in Metadata service in the CBK

Affected Systems: Cluster Nodes (SysEleven - CBK)

Incident Start: 11:22

Incident End: 12:17

Description:

There is currently a disruption in the Metadata service in the CBK region.

Customer Impact:

MetaKube Customers: Creating new machines is possible, but they don't join the Kubernetes cluster.

SysEleven Stack Customers: At the moment it is not possible to create new VMs.

Update: 12:00

We were able to identify the cause and are in the process of correcting the fault.

Update: 12:17

We have changed the configuration Item. All Services are up again.

Reason for Outages (RfO) (de)

Tuesday 23rd November 2021

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtual machines can't be spawned or write access to their volumes is stuck or very slow.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:50 CET: There are still ongoing block storage performance issues. The octavia API is impacted as well.

UPDATE 12:37 CET: We identified the issue and resolved it. The API and block storage performance is now back to normal. Please contact us at support@syseleven.de if you are still experiencing issues.

Reason for Outage (RfO) (de)

Monday 22nd November 2021

No incidents reported

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported

Friday 19th November 2021

No incidents reported

Thursday 18th November 2021

No incidents reported

Wednesday 17th November 2021

SysEleven Stack Authoritative DNS SysEleven Stack Designate DNSaaS issues

At the moment we are facing an issue with DNSaaS.

We will keep you informed and apologise for any inconveniences.

UPDATE 23:35 CET: The service is now operational again.

Reason for Outage (RfO) (de)

Network SysEleven Stack network issues in region CBK

At the moment there might be network issues in region CBK.

We will keep you informed and apologise for any inconveniences.

EDIT 16:01: The issues are now resolved. Should you still experience any issues, please contact us at support@syseleven.de

Tuesday 16th November 2021

Hotline not available

Our hotline is currently not working. Please use our emergency number for urgent requests. Contact our support via email: support@syseleven.de

Update : 12:15 The hotline is reachable again.

Network SysEleven Stack issues in region CBK

At the moment we are facing connectivitiy issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update : 12:10 We identified the problem and rolled out a fix. Service is up again, we are still observing the situation.

Reason for Outages (RfO) (de)

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported

Saturday 13th November 2021

No incidents reported

Friday 12th November 2021

No incidents reported

Thursday 11th November 2021

No incidents reported

Wednesday 10th November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

**Update 17:22: ** The network in the DBL region is working again.

Tuesday 9th November 2021

No incidents reported

Monday 8th November 2021

No incidents reported

Sunday 7th November 2021

No incidents reported

Saturday 6th November 2021

No incidents reported

Friday 5th November 2021

No incidents reported