All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in HAM

Affected Components: Core Routers, region HAM

Scheduled Start: 17. Feb. 2026/12:00 h (CET)

Scheduled End: 17. Feb. 2026/18:00 h (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 12:00 CET until 18:00 CET on Tuesday, 17  February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • HAM: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 19th February 2022

No incidents reported

Friday 18th February 2022

No incidents reported

Thursday 17th February 2022

SysEleven Stack DNS API SysEleven Stack issues with DNSaaS

Currently we are facing issues with the SysEleven Stack DNSaaS. New zones cannot be created at the moment. Resolving is not impacted.

We are working on a solution and keep you informed.

We apologise for any inconveniences.

Update 12:08 : we identified the problem and provided a fix. Zone updates and creation is working again, we are observing the situation.

Wednesday 16th February 2022

No incidents reported

Tuesday 15th February 2022

No incidents reported

Monday 14th February 2022

No incidents reported

Sunday 13th February 2022

No incidents reported

Saturday 12th February 2022

No incidents reported

Friday 11th February 2022

No incidents reported

Thursday 10th February 2022

No incidents reported

Wednesday 9th February 2022

No incidents reported

Tuesday 8th February 2022

Switch-Platform Datacenter Berlin 2 (BKI1) Routing on one router in BKI was not working

Routing on one router in BKI is impacted. We have switched to another instance and are working on the recovery.

Update (12:47): The switch was successful and the network is operational again.

Monday 7th February 2022

No incidents reported

Sunday 6th February 2022

No incidents reported

Saturday 5th February 2022

No incidents reported

Friday 4th February 2022

No incidents reported

Thursday 3rd February 2022

No incidents reported

Wednesday 2nd February 2022

No incidents reported

Tuesday 1st February 2022

No incidents reported

Monday 31st January 2022

No incidents reported

Sunday 30th January 2022

No incidents reported

Saturday 29th January 2022

No incidents reported

Friday 28th January 2022

MetaKube Dashboard / API MetaKube Dashboard/API not functional

Clusters can't be listed in the Dashboard. No impact on running components.

Update (14:50): Problem fixed, API and Dashboard operational.

Thursday 27th January 2022

No incidents reported

Wednesday 26th January 2022

No incidents reported

Tuesday 25th January 2022

SysEleven Telephone Hotline temporary out of service

Our hotline is currently out of service, we are working on resolving this issue.

The emergency hotline is not affected.

Update (11:29) : The hotline is operational again.

Monday 24th January 2022

No incidents reported

Sunday 23rd January 2022

No incidents reported

Saturday 22nd January 2022

No incidents reported

Friday 21st January 2022

No incidents reported