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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 19th January 2023

No incidents reported

Wednesday 18th January 2023

No incidents reported

Tuesday 17th January 2023

No incidents reported

Monday 16th January 2023

No incidents reported

Sunday 15th January 2023

No incidents reported

Saturday 14th January 2023

No incidents reported

Friday 13th January 2023

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 13 Jan 2023, 09:43 Incident End: 13 Jan 2023, 09:50


Description:

  • Block storage I/O was slow in region CBK between 9:43 and 9:50.

Customer Impact:

  • I/O performance for block storage of VMs (shared-storage main disks or volumes) was degraded which could lead to stalled system operations.

Thursday 12th January 2023

No incidents reported

Wednesday 11th January 2023

No incidents reported

Tuesday 10th January 2023

No incidents reported

Monday 9th January 2023

No incidents reported

Sunday 8th January 2023

No incidents reported

Saturday 7th January 2023

No incidents reported

Friday 6th January 2023

No incidents reported

Thursday 5th January 2023

No incidents reported

Wednesday 4th January 2023

No incidents reported

Tuesday 3rd January 2023

No incidents reported

Monday 2nd January 2023

No incidents reported

Sunday 1st January 2023

No incidents reported

Saturday 31st December 2022

No incidents reported

Friday 30th December 2022

No incidents reported

Thursday 29th December 2022

No incidents reported

Wednesday 28th December 2022

No incidents reported

Tuesday 27th December 2022

No incidents reported

Monday 26th December 2022

No incidents reported

Sunday 25th December 2022

No incidents reported

Saturday 24th December 2022

No incidents reported

Friday 23rd December 2022

No incidents reported

Thursday 22nd December 2022

No incidents reported

Wednesday 21st December 2022

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 21th Dec. 2022/09:25 am Incident End: 21th Dec. 2022/09:41 am


Description:

  • Performance of the SysEleven Stack API is affected

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 09:50 am

The API issues already resolved, we are still investigating what was causing them in the first place


Update: 10:25 am

We identified the root cause

Tuesday 20th December 2022

Control Plane Services (SysEleven - All regions) INCIDENT: major outage of metakube control plane

Affected Components: metakube control plane, all regions

Incident Start: 20th of December 2022/12:00 pm

Incident End: 20th of December 2022/2:15 pm


Description:

We are currently experiencing a major outage of the kubernetes control plane across all regions.

Update 01:35 pm We have successfully identified the issue and a fix is currently rolled out.

Update 02:15 pm We have successfully fixed the issue


Customer Impact during the Maintenance:

Examples:

  • Services will be impeded
  • Connectivity is impaired

Customer Actions:

  • Please inform us if you notice any further irregularities