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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Saturday 14th February 2026

INCIDENT: Network

Affected Components: Uplink ISP mitigating DDOS, side effects for reachability of any resources hosted by SysEleven.

Incident Start: **2025-02-04 21:15 UTC+01:00 (CET)

22:30 ISP deployed countermeasures. Problems aren't noticeable anymore. Incident End: **2025-02-04 22:35 UTC+01:00 (CE

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED

Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 7th June 2023

Network INCIDENT: F5 Load-Balancer in BKI

We are experiencing Issues with the WAF of the F5 Loadbalancers in BKI.

The issue is currently beeing investigated.

Update (12:25h) : We found an issue and applied a workaround, impacted websites should be recovering now.

Update (13:21h): We are continuing to investigate the issue, the workaround will remain in place until a solution is available.

Update 8th June (14:30) The incident has been resolved and all impacted customers have been contacted accordingly

Tuesday 6th June 2023

No incidents reported

Monday 5th June 2023

No incidents reported

Sunday 4th June 2023

No incidents reported

Saturday 3rd June 2023

No incidents reported

Friday 2nd June 2023

No incidents reported

Thursday 1st June 2023

No incidents reported

Wednesday 31st May 2023

Network Maintenance on F5 Load-Balancer in BKI resulted in connectivity issues

The planned Maintenance on the F5 Load-Balancer in the BKI Datacenter resulted in connectivity issues.

Services recovered at 09:49am.

We did not expect any impact, therefore we are investigating this now.

Tuesday 30th May 2023

No incidents reported

Monday 29th May 2023

No incidents reported

Sunday 28th May 2023

No incidents reported

Saturday 27th May 2023

No incidents reported

Friday 26th May 2023

No incidents reported

Thursday 25th May 2023

No incidents reported

Wednesday 24th May 2023

No incidents reported

Tuesday 23rd May 2023

No incidents reported

Monday 22nd May 2023

No incidents reported

Sunday 21st May 2023

No incidents reported

Saturday 20th May 2023

No incidents reported

Friday 19th May 2023

No incidents reported

Thursday 18th May 2023

No incidents reported

Wednesday 17th May 2023

No incidents reported

Tuesday 16th May 2023

No incidents reported

Monday 15th May 2023

No incidents reported

Sunday 14th May 2023

No incidents reported

Saturday 13th May 2023

No incidents reported

Friday 12th May 2023

No incidents reported

Thursday 11th May 2023

No incidents reported

Wednesday 10th May 2023

No incidents reported

Tuesday 9th May 2023

No incidents reported

Monday 8th May 2023

API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 8th May. 2023/02:50 pm Incident End: 8th May. 2023/04:47 pm

Description:

  • Creation of new VMs and loadbalancers may not be possible.

Customer Impact:

  • Creation of new VMs and loadbalancers may not be possible.
API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 08th May. 2022/02:40 pm Incident End: 08th May. 2022/02:55 pm

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 02:55 pm

The root cause of the problem was identified and solved