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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2026-04-07 09:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-07 12:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: Network Interconnect HAM – BLU

Affected Components: Network, regions HAM, BLU

Scheduled Start: 2026-04-09 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-10 06:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

We will be performing scheduled maintenance on our redundant network connection between the HAM and BLU data center regions.


Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.


Customer Actions:

Please inform us if you notice any irregularities


MAINTENANCE: Network Interconnect DUS – BLU

Affected Components: Network, regions DUS, BLU

Scheduled Start: 2026-04-16 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-17 06:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

We will be performing scheduled maintenance on our redundant network connection between the DUS and BLU data center regions.


Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.


Customer Actions:

Please inform us if you notice any irregularities


Past Incidents

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

No incidents reported

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

API INCIDENT: SysEleven STACK LBaaS API issues, region DBL

Affected Components: SysEleven Stack LBaaS API (Octavia), region DBL

Incident Start: 9 Aug 2023 15:00


Description:

  • Creating octavia load balancers failed in region DBL. Updating existing load balancers brought them into an immutable state ("PENDING_UPDATE") after the update failed.

Customer Impact:

  • Creating or updating octavia load balancers failed

Update: 18:30

Creating and updating load balancers is possible again. Some load balancers that became stuck in the PENDING_UPDATE state will be repaired now.


Update: 19:45

The load balancers that were stuck in PENDING_UPDATE have been repaired. The octavia LBaaS service is now fully functional again.

Tuesday 8th August 2023

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 08 Aug. 2023 19:45


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 20:00

The SDN of the CBK region had a sudden load spike, it was a short term disruption. We are investigating the root cause.

Monday 7th August 2023

No incidents reported

Sunday 6th August 2023

No incidents reported

Saturday 5th August 2023

No incidents reported

Friday 4th August 2023

No incidents reported

Thursday 3rd August 2023

No incidents reported

Wednesday 2nd August 2023

No incidents reported

Tuesday 1st August 2023

No incidents reported

Monday 31st July 2023

No incidents reported

Sunday 30th July 2023

No incidents reported

Saturday 29th July 2023

No incidents reported

Friday 28th July 2023

No incidents reported

Thursday 27th July 2023

No incidents reported

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported

Sunday 23rd July 2023

No incidents reported

Saturday 22nd July 2023

No incidents reported

Friday 21st July 2023

No incidents reported

Thursday 20th July 2023

No incidents reported

Wednesday 19th July 2023

No incidents reported

Tuesday 18th July 2023

No incidents reported

Monday 17th July 2023

No incidents reported

Sunday 16th July 2023

No incidents reported

Saturday 15th July 2023

No incidents reported