All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Thursday 18th January 2024

MAINTENANCE: SysEleven STACK announcement (CBK, DBL, FES), scheduled 1 month ago

Affected Components: SysEleven Stack API in all regions

Scheduled Start: 18 Jan 2024, 22:00 CET

Scheduled End: 19 Jan 2024, 02:00 CET

State: SCHEDULED


Description:

We will perform maintenance on the central authentication service of the SysEleven Stack.


Customer Impact during the Maintenance:

  • The SysEleven Stack APIs might be unavailable for a few seconds.
  • Running VMs are not affected.

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Tuesday 16th January 2024

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 1 month ago

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 16 Jan 2024, 22:00 CET

Scheduled End: 17 Jan 2024, 00:00 CET

State: COMPLETED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of external connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes
  • Update: we encountered an unexpected outage from 22:37 until 22:56 during the maintenance

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Sunday 14th January 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Jan. 2024/12:13 Incident End: 14th Jan. 2024/12:23


Description:

We had experienced a major outage of our network and connectivity on CBK

Update: The situation has been resolved.


Saturday 13th January 2024

No incidents reported

Friday 12th January 2024

No incidents reported

Thursday 11th January 2024

MAINTENANCE: SysEleven Login, scheduled 1 month ago

Affected Components: SysEleven Login (Keycloak)

Scheduled Start: 11. Jan. 2024/08:00 pm Scheduled End: 11. Jan. 2024/09:00 pm

State: COMPLETED


Customer Impact during the Maintenance:

Authentication temporary not possible. The following services are afffected:

  • MetaKube
  • code.syseleven.de
  • Grafana

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Wednesday 10th January 2024

No incidents reported

Tuesday 9th January 2024

No incidents reported

Monday 8th January 2024

No incidents reported

Sunday 7th January 2024

No incidents reported

Saturday 6th January 2024

No incidents reported

Friday 5th January 2024

No incidents reported

Thursday 4th January 2024

No incidents reported

Wednesday 3rd January 2024

No incidents reported

Tuesday 2nd January 2024

No incidents reported

Monday 1st January 2024

No incidents reported

Sunday 31st December 2023

No incidents reported

Saturday 30th December 2023

No incidents reported

Friday 29th December 2023

No incidents reported

Thursday 28th December 2023

No incidents reported

Wednesday 27th December 2023

No incidents reported

Tuesday 26th December 2023

No incidents reported

Monday 25th December 2023

No incidents reported

Sunday 24th December 2023

No incidents reported

Saturday 23rd December 2023

No incidents reported

Friday 22nd December 2023

Network INCIDENT: SysEleven STACK network issues in region CBK

Affected Components: SysEleven Stack network, region CBK

Incident Start: 22 Dec 2023 / 15:30 Incident End: 22 Dec 2023 / 18:45


Description:

  • There are network issues in the cloud network of region CBK

Customer Impact:

  • Connectivity to VMs in CBK is impaired

Update 22 Dec 2023 / 18:45

  • network issues are solved

Thursday 21st December 2023

Network INCIDENT: SysEleven STACK network issues in region CBK

Affected Components: SysEleven Stack network, region CBK

Incident Start: 21 Dec 2023/17:08


Description:

  • There are some network issues in region CBK.

Customer Impact:

  • Network connectivity to VMs may be impaired.

Update 21 Dec 2023/17:40

Connectivity recovered

Wednesday 20th December 2023

MetaKube Dashboard / API INCIDENT: Partial outage of Metakube Core

Affected Components: Metakube Core Api

Incident Start: 20. Dec. 2023/15:00 am Incident End: ****


Description:

Mutliple components in the metakube core api are having issues coming.


Customer Impact:

  • Login to metakube will not work
  • cluster usability might get impaired in some cases

Customer Actions:

  • No customer actions needed

Update: we have identified the issue and are working on a solution


Update 16:21

We have implemented the solution and are seeing all components coming back online again.


Update 16:46

There are still some issues with clusters that are in dbl1, things like kubectl logs, or execs are currently not working. We are trying to resolve this issue as quick as possible.


Update 18:58

kubectl logs and exec works again. The issues were also investigated in CBK region (around 17:00). We are currently testing a solution for the main issue.


Update 19:08

The incident is declared to be fixed. We see mostly the solution to work out. Please contact us via the Service Desk in case you require assistance or the issue persists

Tuesday 19th December 2023

No incidents reported

Monday 18th December 2023

No incidents reported

Sunday 17th December 2023

No incidents reported

Saturday 16th December 2023

No incidents reported