Past Incidents

Affected Components: SysEleven Stack API in all regions

Scheduled Start: 18 Jan 2024, 22:00 CET

Scheduled End: 19 Jan 2024, 02:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the central authentication service of the SysEleven Stack.

Customer Impact during the Maintenance:

• The SysEleven Stack APIs might be unavailable for a few seconds.
• Running VMs are not affected.

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 16 Jan 2024, 22:00 CET

Scheduled End: 17 Jan 2024, 00:00 CET

State: COMPLETED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of external connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes
• Update: we encountered an unexpected outage from 22:37 until 22:56 during the maintenance

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Jan. 2024/12:13 Incident End: 14th Jan. 2024/12:23

Description:

We had experienced a major outage of our network and connectivity on CBK

Update: The situation has been resolved.

Affected Components: SysEleven Login (Keycloak)

Scheduled Start: 11. Jan. 2024/08:00 pm Scheduled End: 11. Jan. 2024/09:00 pm

State: COMPLETED

Customer Impact during the Maintenance:

Authentication temporary not possible. The following services are afffected:

• MetaKube
• code.syseleven.de
• Grafana

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack network, region CBK

Incident Start: 22 Dec 2023 / 15:30 Incident End: 22 Dec 2023 / 18:45

Description:

• There are network issues in the cloud network of region CBK

Customer Impact:

• Connectivity to VMs in CBK is impaired

Update 22 Dec 2023 / 18:45

• network issues are solved

Affected Components: SysEleven Stack network, region CBK

Incident Start: 21 Dec 2023/17:08

Description:

• There are some network issues in region CBK.

Customer Impact:

• Network connectivity to VMs may be impaired.

Update 21 Dec 2023/17:40

Connectivity recovered

Affected Components: Metakube Core Api

Incident Start: 20. Dec. 2023/15:00 am Incident End: ****

Description:

Mutliple components in the metakube core api are having issues coming.

Customer Impact:

• Login to metakube will not work
• cluster usability might get impaired in some cases

Customer Actions:

• No customer actions needed

Update: we have identified the issue and are working on a solution

Update 16:21

We have implemented the solution and are seeing all components coming back online again.

Update 16:46

There are still some issues with clusters that are in dbl1, things like kubectl logs, or execs are currently not working. We are trying to resolve this issue as quick as possible.

Update 18:58

kubectl logs and exec works again. The issues were also investigated in CBK region (around 17:00). We are currently testing a solution for the main issue.

Update 19:08

The incident is declared to be fixed. We see mostly the solution to work out. Please contact us via the Service Desk in case you require assistance or the issue persists