All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 5 Feb 2026, 22:00 CET

Scheduled End: 6 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

No incidents reported

Wednesday 29th May 2024

No incidents reported

Tuesday 28th May 2024

SysEleven Stack Authoritative DNS INCIDENT: SysEleven STACK issues

Affected Components: SysEleven Stack

Incident Start: 2024-28-05 11:00 Incident End: 2024-28-05 11:44

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • DNS zones are in ERROR state, we are investigating

Update: 11:44

  • The root cause was identified, monitoring will be extended to speed up resolve time for the future

Monday 27th May 2024

No incidents reported

Sunday 26th May 2024

No incidents reported

Saturday 25th May 2024

No incidents reported

Friday 24th May 2024

No incidents reported

Thursday 23rd May 2024

Control Plane Services (SysEleven - All regions) INCIDENT: MetaKube dashboard issues

Affected Components: MetaKube, all regions

Incident Start: 2024-05-23 23:07 UTC+01:00 (CEST)


Description:

  • The problem has been identified, a solution is currently being worked on.

Customer Impact:

  • MetaKube Dashboard (https://metakube.syseleven.de/) not functional
  • Clusters and their control planes are not impaired

Update 2024-05-24 01:08 UTC+01:00 (CEST)

  • There is an emergency cable rerouting to one of our datacenters. We need to wait for it to be done. It is expected to be done by 2024-05-24 06:00 UTC+01:00 (CEST)

Update 2024-05-24 02:19 UTC+01:00 (CEST)

  • The problem was solved

Wednesday 22nd May 2024

No incidents reported

Tuesday 21st May 2024

API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 2024-05-21 11:22 Incident End: 2024-05-21 11:40


Description:

  • Nova and Cinder API have problems, we are investigating the situation currently

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Monday 20th May 2024

No incidents reported

Sunday 19th May 2024

No incidents reported

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

No incidents reported

Thursday 16th May 2024

No incidents reported

Wednesday 15th May 2024

No incidents reported

Tuesday 14th May 2024

Network INCIDENT: SysEleven STACK connectivity issues in region CBK

Affected Components: SysEleven Stack network, region CBK

Incident Start: 2024-05-16 14:33 UTC+02:00 (CEST)

Incident Start: 2024-05-16 15:27 UTC+02:00 (CEST)


Description:

  • There are network connectivity issues in Region CBK

Customer Impact:

  • Connectivity is impacted

update 14:55 connectivity is restored

update 15:05 connectivity issues again

update 15:27 connectivity is restored

Monday 13th May 2024

No incidents reported

Sunday 12th May 2024

No incidents reported

Saturday 11th May 2024

No incidents reported

Friday 10th May 2024

No incidents reported

Thursday 9th May 2024

No incidents reported

Wednesday 8th May 2024

No incidents reported

Tuesday 7th May 2024

No incidents reported

Monday 6th May 2024

No incidents reported

Sunday 5th May 2024

No incidents reported

Saturday 4th May 2024

No incidents reported