All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Tuesday 11th June 2024

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 1 month ago

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 11 Jun 2024, 22:00 CEST

Scheduled End: 12 Jun 2024, 00:00 CEST

State: COMPLETED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 10th June 2024

No incidents reported

Sunday 9th June 2024

No incidents reported

Saturday 8th June 2024

No incidents reported

Friday 7th June 2024

No incidents reported

Thursday 6th June 2024

No incidents reported

Wednesday 5th June 2024

No incidents reported

Tuesday 4th June 2024

No incidents reported

Monday 3rd June 2024

No incidents reported

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

No incidents reported

Wednesday 29th May 2024

No incidents reported

Tuesday 28th May 2024

SysEleven Stack Authoritative DNS INCIDENT: SysEleven STACK issues

Affected Components: SysEleven Stack

Incident Start: 2024-28-05 11:00 Incident End: 2024-28-05 11:44

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • DNS zones are in ERROR state, we are investigating

Update: 11:44

  • The root cause was identified, monitoring will be extended to speed up resolve time for the future

Monday 27th May 2024

No incidents reported

Sunday 26th May 2024

No incidents reported

Saturday 25th May 2024

No incidents reported

Friday 24th May 2024

Control Plane Services (SysEleven - All regions) INCIDENT: MetaKube dashboard issues

Affected Components: MetaKube, all regions

Incident Start: 2024-05-23 23:07 UTC+01:00 (CEST)


Description:

  • The problem has been identified, a solution is currently being worked on.

Customer Impact:

  • MetaKube Dashboard (https://metakube.syseleven.de/) not functional
  • Clusters and their control planes are not impaired

Update 2024-05-24 01:08 UTC+01:00 (CEST)

  • There is an emergency cable rerouting to one of our datacenters. We need to wait for it to be done. It is expected to be done by 2024-05-24 06:00 UTC+01:00 (CEST)

Update 2024-05-24 02:19 UTC+01:00 (CEST)

  • The problem was solved

Thursday 23rd May 2024

MAINTENANCE: SysEleven STACK announcement (DBL), scheduled 2 months ago

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 23 May 2024, 22:00 CEST

Scheduled End: 24 May 2024, 01:00 CEST

State: COMPLETED


Description:

We will perform an maintenance on networking components.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Wednesday 22nd May 2024

MAINTENANCE: MetaKube Platform, scheduled 2 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: **2024-05-22 20:30 UTC+02:00 (CET)

Scheduled End: **2024-05-22 21:30 UTC+02:00 (CET)

State: COMPLETED


Description:

  • Minor update on MetaKube infrastructure

Customer Impact during the maintenance:

  • No MetaKube services are impacted

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Tuesday 21st May 2024

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 2 months ago

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 21 May 2024, 22:00 CEST

Scheduled End: 22 May 2024, 01:00 CEST

State: COMPLETED


Description:

We will perform an maintenance on networking components.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 2024-05-21 11:22 Incident End: 2024-05-21 11:40


Description:

  • Nova and Cinder API have problems, we are investigating the situation currently

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Monday 20th May 2024

No incidents reported

Sunday 19th May 2024

No incidents reported

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

No incidents reported

Thursday 16th May 2024

No incidents reported

Wednesday 15th May 2024

No incidents reported

Tuesday 14th May 2024

Network INCIDENT: SysEleven STACK connectivity issues in region CBK

Affected Components: SysEleven Stack network, region CBK

Incident Start: 2024-05-16 14:33 UTC+02:00 (CEST)

Incident Start: 2024-05-16 15:27 UTC+02:00 (CEST)


Description:

  • There are network connectivity issues in Region CBK

Customer Impact:

  • Connectivity is impacted

update 14:55 connectivity is restored

update 15:05 connectivity issues again

update 15:27 connectivity is restored

Monday 13th May 2024

No incidents reported