All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud in region CBK

Scheduled Start: 8 Jun 2026, 22:00 CEST

Scheduled End: 9 Jun 2026, 01:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven Status Page upgrade

Affected Components: SysEleven Status Page

Scheduled Start: 2026-06-11 15:00 UTC+02:00 (CEST) Scheduled End: 2026-06-11 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

  • upgrade status page onto latest version
  • enhanced design and feature set

Customer Impact during the Maintenance:

  • status page during maintenance partially unavailable
  • RSS/Atom feed during maintenance partially unavailable
  • API will be interrupted

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud in region CBK

Scheduled Start: 15 Jun 2026, 22:00 CEST

Scheduled End: 16 Jun 2026, 01:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on the CBK controllers and update services, including security-related updates.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 16th September 2024

No incidents reported

Sunday 15th September 2024

No incidents reported

Saturday 14th September 2024

No incidents reported

Friday 13th September 2024

No incidents reported

Thursday 12th September 2024

No incidents reported

Wednesday 11th September 2024

No incidents reported

Tuesday 10th September 2024

No incidents reported

Monday 9th September 2024

No incidents reported

Sunday 8th September 2024

No incidents reported

Saturday 7th September 2024

No incidents reported

Friday 6th September 2024

No incidents reported

Thursday 5th September 2024

No incidents reported

Wednesday 4th September 2024

INCIDENT: SysEleven STACK API issues, region HAM1

Affected Components: SysEleven Stack API, region HAM1 and DUS2

Incident Start: 2024-09-04 15:20 UTC+02:00 (CEST)

Incident End: 2024-09-04 16:30 UTC+02:00 (CEST)


Description:

  • New VMs could not be created

Customer Impact:

  • Spawning new virtual machines (VMs)

Update: 16:20

We rolled out a configuration change and are observing.

Update: 16:30

We see that VMs can be created again in our automated tests. We are closing the incident

Tuesday 3rd September 2024

No incidents reported

Monday 2nd September 2024

Cloudflare related network problems

Affected Components: Setups that route traffic through Cloudflare experience issues

Investigation Start: 2024-09-02 13:20 UTC+01:00 (CET)


Description:

We are investigating network problems reported by customers that route traffic through Cloudflare


Customer Impact:

Customers that are routing traffic to SysEleven networks through Cloudflare experience high retransmission rates and traffic loss.


Update: 2024-09-02 14:20 UTC+01:00 (CET)

We are still investigating.


Update: 2024-09-02 14:49 UTC+01:00 (CET)

We are observing significant improvements of the retransmit rates on some affected loadbalancers but will continue to observe and analyse the issues.


Update: 2024-09-02 16:25 UTC+01:00 (CET)

Since the Problem seems to be solved for most customers, we declare the incident as solved. Further investigations into the reasons for the problems will continue.

Sunday 1st September 2024

No incidents reported

Saturday 31st August 2024

No incidents reported

Friday 30th August 2024

No incidents reported

Thursday 29th August 2024

No incidents reported

Wednesday 28th August 2024

No incidents reported

Tuesday 27th August 2024

No incidents reported

Monday 26th August 2024

No incidents reported

Sunday 25th August 2024

No incidents reported

Saturday 24th August 2024

No incidents reported

Friday 23rd August 2024

No incidents reported

Thursday 22nd August 2024

No incidents reported

Wednesday 21st August 2024

No incidents reported

Tuesday 20th August 2024

No incidents reported

Monday 19th August 2024

No incidents reported

Sunday 18th August 2024

No incidents reported