All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

SysEleven Support

SysEleven Telephone

Operational

External Ticketing System

Operational

SysEleven Global Services

SysEleven Network

SysEleven Managed Hosting - Region BKI1

SysEleven Managed Hosting - Region BLU1

SysEleven Stack - Region CBK

SysEleven Stack - Region DBL

SysEleven Stack - Region FES

SysEleven Stack - Region DUS

SysEleven Stack - Region HAM

SysEleven MetaKube - Region CBK

SysEleven MetaKube - Region DBL

SysEleven MetaKube - Region FES

SysEleven MetaKube - Region DUS

SysEleven MetaKube - Region HAM

SysEleven MetaKube - All regions

SysEleven MetaKube - Region AWS

Maintenance

MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

DUS: increased latency

Customer Actions:

No customer actions needed
Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED

Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

OpenStack API services in region FES will be unavailable (loss of control)
Running VMs will not be affected
Object storage will not be affected

Customer Actions:

no customer actions needed
please inform us if you notice any irregularities

Past Incidents

Monday 30th September 2024

No incidents reported

Sunday 29th September 2024

No incidents reported

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

No incidents reported

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK Block Storage issues, region CBK

Affected Components: SysEleven Stack Block Storage, region CBK

Incident Start: 2024-09-24 10:55 UTC+02:00 (CEST)

Description:

At the moment we are facing issues with the Block Storage in Region CBK.

Customer Impact:

Volumes may be unavailable
Instances booted from a volume may be unavailable

Update: 2024-09-24 11:00 UTC+02:00 (CEST)

Issue identified and we are fixing the problem.

Update: 2024-09-24 12:15 UTC+02:00 (CEST)

Problem is fixed. Instances using volumes had to be restarted.

Monday 23rd September 2024

No incidents reported

Sunday 22nd September 2024

No incidents reported

Saturday 21st September 2024

No incidents reported

Friday 20th September 2024

No incidents reported

Thursday 19th September 2024

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 2024-09-19 08:23 Incident End: 2024-09-19 08:35

Description:

Loss of control situation for volume and compute services

Customer Impact:

Creating new virtual machines (VMs) or changing existing resources is not possible.

Update: 2024-09-18 08:35

Some nova services also seem to be affected, we investigated the situation and bring the services back up

Wednesday 18th September 2024

No incidents reported

Tuesday 17th September 2024

SysEleven Stack DNS API INCIDENT: SysEleven STACK Designate API issues

Affected Components: SysEleven Stack Designate API

Incident Start: 2024-09-17 20:42 UTC+02:00 (CEST)

Incident End: 2024-09-17 22:15 UTC+02:00 (CEST)

Description:

Managing DNS zones and records through the Designate API may fail.

Customer Impact:

Loss of control for DNS resources.

Update: 2024-09-17 21:20 UTC+02:00 (CEST)

At 21:15, we reverted a configuration change that was rolled out earlier today, which fixed the issue. We are watching the situation.

Update: 2024-09-17 22:15 UTC+02:00 (CEST)

Underlying issues that were persistent, but not impacting the API, are now fully resolved. Incident is over.

Monday 16th September 2024

No incidents reported

Sunday 15th September 2024

No incidents reported

Saturday 14th September 2024

No incidents reported

Friday 13th September 2024

No incidents reported

Thursday 12th September 2024

No incidents reported

Wednesday 11th September 2024

No incidents reported

Tuesday 10th September 2024

No incidents reported

Monday 9th September 2024

No incidents reported

Sunday 8th September 2024

No incidents reported

Saturday 7th September 2024

No incidents reported

Friday 6th September 2024

No incidents reported

Thursday 5th September 2024

No incidents reported

Wednesday 4th September 2024

INCIDENT: SysEleven STACK API issues, region HAM1

Affected Components: SysEleven Stack API, region HAM1 and DUS2

Incident Start: 2024-09-04 15:20 UTC+02:00 (CEST)

Incident End: 2024-09-04 16:30 UTC+02:00 (CEST)

Description:

New VMs could not be created

Customer Impact:

Spawning new virtual machines (VMs)

Update: 16:20

We rolled out a configuration change and are observing.

Update: 16:30

We see that VMs can be created again in our automated tests. We are closing the incident

Tuesday 3rd September 2024

No incidents reported

Monday 2nd September 2024

Cloudflare related network problems

Affected Components: Setups that route traffic through Cloudflare experience issues

Investigation Start: 2024-09-02 13:20 UTC+01:00 (CET)

Description:

We are investigating network problems reported by customers that route traffic through Cloudflare

Customer Impact:

Customers that are routing traffic to SysEleven networks through Cloudflare experience high retransmission rates and traffic loss.

Update: 2024-09-02 14:20 UTC+01:00 (CET)

We are still investigating.

Update: 2024-09-02 14:49 UTC+01:00 (CET)

We are observing significant improvements of the retransmit rates on some affected loadbalancers but will continue to observe and analyse the issues.

Update: 2024-09-02 16:25 UTC+01:00 (CET)

Since the Problem seems to be solved for most customers, we declare the incident as solved. Further investigations into the reasons for the problems will continue.

Sunday 1st September 2024

No incidents reported