Past Incidents

Affected Components: SysEleven Stack API

Incident Start: 2024-10-30 09:30 CET

Incident End: 2024-10-30 12:05 CET

Description:

• Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 10:40

We are still investigating the situation and are in contact with our external network provider to further analyze the problems.

Update: 11:30

The issue has been identified, we are waiting for our external network provider to further fix the situation.

Update: 12:05

The issue has been resolved.

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2024-10-29 17:00 UTC+01:00 (CET)

Scheduled End: 2024-10-29 20:00 UTC+01:00 (CET)

State: DONE

Description:

• Scheduled maintenance of the MetaKube platform in all regions
• Small update to MetaKube infrastructure

Customer Impact during the maintenance:

• Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
• Running workloads will not be affected
• Network availability will not be affected
• Storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 16 Oct 2024, 22:00 CEST

Scheduled End: 16 Oct 2024, 23:00 CEST

State: COMPLETED

Description:

We will perform maintenance on networking switches.

Customer Impact during the Maintenance:

• No impact is expected

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region HAM1

Incident Start: 2024-10-10 23:55 Incident End: 2024-10-11 00:00

Description:

• Occurring errors were investigated.

Customer Impact:

• Connectivity was restricted

Update: 01:00

• We can observe further short term issues with the HAM1 region connectivity, the provider is aware of the issues and is currently investigating the situation

Update: 01:30

• The network provider is proceeding with a network maintenance until 05:00, we are on standby