All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 12th June 2025

No incidents reported

Wednesday 11th June 2025

No incidents reported

Tuesday 10th June 2025

No incidents reported

Monday 9th June 2025

No incidents reported

Sunday 8th June 2025

No incidents reported

Saturday 7th June 2025

No incidents reported

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

API INCIDENT: SysEleven STACK API issues, region DUS2

Affected Components: SysEleven Stack API, region DUS2

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30


Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region HAM1

Affected Components: SysEleven Stack API, region HAM1

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30


Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30


Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Friday 30th May 2025

No incidents reported

Thursday 29th May 2025

No incidents reported

Wednesday 28th May 2025

Virtual Machines INCIDENT: PVC Failure of a hardware node, region bki

Affected Components: Hardware node failure, region bki

Incident Start: **2024-05-28 17:15 UTC+01:00 (CET)


Description:

  • Malfunction of a hardware node

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.
  • We solved the hardware node issue. All systems are operational again.

  • Tuesday 27th May 2025

    No incidents reported

    Monday 26th May 2025

    No incidents reported

    Sunday 25th May 2025

    No incidents reported

    Saturday 24th May 2025

    No incidents reported

    Friday 23rd May 2025

    No incidents reported

    Thursday 22nd May 2025

    No incidents reported

    Wednesday 21st May 2025

    No incidents reported

    Tuesday 20th May 2025

    Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK Block Storage issues, region cbk

    Affected Components: SysEleven Stack, Block Storage, region cbk

    Incident Start: 2025-05-20 12:46 UTC+02:00 (CEST)

    Incident End: 2025-05-20 13:30 UTC+02:00 (CEST)


    Description:

    We are facing issues with the distributed block storage system in region cbk.


    Customer Impact:

    • Reduced performance of block storage
  • No further issues were detected, incident is now over.

    • Performance of block storage is restored since 13:20 UTC+02:00 (CEST)
    • We are watching the situation
  • Monday 19th May 2025

    No incidents reported

    Sunday 18th May 2025

    No incidents reported

    Saturday 17th May 2025

    No incidents reported

    Friday 16th May 2025

    No incidents reported

    Thursday 15th May 2025

    No incidents reported

    Wednesday 14th May 2025

    No incidents reported