All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2026-04-07 09:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-07 12:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: Network Interconnect HAM – BLU

Affected Components: Network, regions HAM, BLU

Scheduled Start: 2026-04-09 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-10 06:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

We will be performing scheduled maintenance on our redundant network connection between the HAM and BLU data center regions.

Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:

Please inform us if you notice any irregularities

MAINTENANCE: Network Interconnect DUS – BLU

Affected Components: Network, regions DUS, BLU

Scheduled Start: 2026-04-16 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-17 06:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

We will be performing scheduled maintenance on our redundant network connection between the DUS and BLU data center regions.

Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:

Please inform us if you notice any irregularities

Past Incidents

Friday 13th June 2025

No incidents reported

Thursday 12th June 2025

No incidents reported

Wednesday 11th June 2025

No incidents reported

Tuesday 10th June 2025

No incidents reported

Monday 9th June 2025

No incidents reported

Sunday 8th June 2025

No incidents reported

Saturday 7th June 2025

No incidents reported

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

API INCIDENT: SysEleven STACK API issues, region DUS2

Affected Components: SysEleven Stack API, region DUS2

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region HAM1

Affected Components: SysEleven Stack API, region HAM1

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Friday 30th May 2025

No incidents reported

Thursday 29th May 2025

No incidents reported

Wednesday 28th May 2025

Virtual Machines INCIDENT: PVC Failure of a hardware node, region bki

Affected Components: Hardware node failure, region bki

Incident Start: **2024-05-28 17:15 UTC+01:00 (CET)

Description:

  • Malfunction of a hardware node

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

  • We solved the hardware node issue. All systems are operational again.

    • Tuesday 27th May 2025

    No incidents reported

    Monday 26th May 2025

    No incidents reported

    Sunday 25th May 2025

    No incidents reported

    Saturday 24th May 2025

    No incidents reported

    Friday 23rd May 2025

    No incidents reported

    Thursday 22nd May 2025

    No incidents reported

    Wednesday 21st May 2025

    No incidents reported

    Tuesday 20th May 2025

    Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK Block Storage issues, region cbk

    Affected Components: SysEleven Stack, Block Storage, region cbk

    Incident Start: 2025-05-20 12:46 UTC+02:00 (CEST)

    Incident End: 2025-05-20 13:30 UTC+02:00 (CEST)

    Description:

    We are facing issues with the distributed block storage system in region cbk.

    Customer Impact:

    • Reduced performance of block storage

  • No further issues were detected, incident is now over.

    • Performance of block storage is restored since 13:20 UTC+02:00 (CEST)
    • We are watching the situation

    • Monday 19th May 2025

    No incidents reported

    Sunday 18th May 2025

    No incidents reported

    Saturday 17th May 2025

    No incidents reported

    Friday 16th May 2025

    No incidents reported

    Thursday 15th May 2025

    No incidents reported