All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 25th October 2025

No incidents reported

Friday 24th October 2025

Control Plane Services (SysEleven - CBK) INCIDENT: Performance Degradation of metakube platform on CBK region

Affected Components: Metakube Platform CBK region

Incident Start: 2025-10-24 07:00 UTC+01:00 (CET)

  • Performance is back to normal

  • Thursday 23rd October 2025

    No incidents reported

    Wednesday 22nd October 2025

    No incidents reported

    Tuesday 21st October 2025

    No incidents reported

    Monday 20th October 2025

    SysEleven Database as a Service API INCIDENT: Major outage of DBaaS API and Databases

    Affected Components: DBaaS API and DBaaS Databases

    Incident Start: 2025-10-20 14:00 UTC+01:00 (CET)


    Description:

    No network functionality.


    Customer Impact:

    No access to the DBaaS API and Databases

  • The issue was resolved.

  • Sunday 19th October 2025

    No incidents reported

    Saturday 18th October 2025

    No incidents reported

    Friday 17th October 2025

    No incidents reported

    Thursday 16th October 2025

    No incidents reported

    Wednesday 15th October 2025

    Compute INCIDENT: SysEleven STACK issues in region FES

    Affected Components: SysEleven Stack, region FES

    Incident Start: 2025-10-15 17:35 Incident End: 2025-10-15 18:18

    Description:

    • Occurring errors are currently being investigated.

    Customer Impact:

    • New VMs with m2 flavors seem to have problems spawning correctly

    Update: 2025-10-15 18:18

    We could pin down the issues towards a recent update. The update was rolled back

    Tuesday 14th October 2025

    INCIDENT: partial outage of MetaKube control planes in region CBK/DBL

    Affected Components: MetaKube control planes, region CBK/DBL

    Incident Start: 2025-10-14 02:40 UTC+02:00 (CEST)


    Description:

    Some clusters in the regions CBK/DBL have partial outages. The problem is identified and a solution is being worked on.


    Update 2025-10-14 04:52 UTC+02:00 (CEST)

    Performance is back to normal, watching status.

  • Incident solved.

  • Monday 13th October 2025

    No incidents reported

    Sunday 12th October 2025

    No incidents reported

    Saturday 11th October 2025

    No incidents reported

    Friday 10th October 2025

    No incidents reported

    Thursday 9th October 2025

    No incidents reported

    Wednesday 8th October 2025

    No incidents reported

    Tuesday 7th October 2025

    No incidents reported

    Monday 6th October 2025

    No incidents reported

    Sunday 5th October 2025

    No incidents reported

    Saturday 4th October 2025

    No incidents reported

    Friday 3rd October 2025

    No incidents reported

    Thursday 2nd October 2025

    No incidents reported

    Wednesday 1st October 2025

    No incidents reported

    Tuesday 30th September 2025

    No incidents reported

    Monday 29th September 2025

    No incidents reported

    Sunday 28th September 2025

    No incidents reported

    Saturday 27th September 2025

    No incidents reported

    Friday 26th September 2025

    No incidents reported