All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in DUS

Affected Components: Core Routers, region DUS

Scheduled Start: 05. Feb. 2026/9:00 pm (CET)

Scheduled End: 06. Feb. 2026/02:00 am (CET)

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5  February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • DUS: increased latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud in region FES

Scheduled Start: 24 Feb 2026, 22:00 CET

Scheduled End: 25 Feb 2026, 02:00 CET

State: SCHEDULED


Description:

Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region FES will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Tuesday 9th December 2025

No incidents reported

Monday 8th December 2025

No incidents reported

Sunday 7th December 2025

No incidents reported

Saturday 6th December 2025

No incidents reported

Friday 5th December 2025

External Ticketing System INCIDENT: helpdesk portal

Incident Start: 2025-12-05 09:50 UTC+01:00 (CET)

Incident End: 2025-12-05 10:45 UTC+01:00 (CET)

We are currently experiencing an outage of our customer portal. We are already in contact with the manufacturer and are working on restoring it. In urgent cases, please use our hotlines.

UPDATE 10.27: While our helpdesk portal is already fully operational again we continue observing the situation. In case of difficulties reaching our portal please do not hesitate in calling us.

Update 10:45: This incident has been resolved.

Thursday 4th December 2025

No incidents reported

Wednesday 3rd December 2025

No incidents reported

Tuesday 2nd December 2025

No incidents reported

Monday 1st December 2025

No incidents reported

Sunday 30th November 2025

No incidents reported

Saturday 29th November 2025

No incidents reported

Friday 28th November 2025

No incidents reported

Thursday 27th November 2025

API INCIDENT: SysEleven STACK DNSaaS API issues

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 2025-11-27 11:06 UTC+01:00 (CET)

Incident End: 2025-11-27 12:07 UTC+01:00 (CET)


Description:

  • SysEleven OpenStack Cloud DNSaaS (Designate) API issues

Customer Impact:

  • Creating or updating DNS zones or records via the OpenStack DNSaaS (Designate) API fails
  • No impact on existing records

Update 12:07

DNSaaS API functionality is restored

Wednesday 26th November 2025

SysEleven Database as a Service API Issues with PostgreSQL as a Service

Affected Components: DBaaS API and DBaaS Databases

Incident Start: 2025-11-26 14:00 UTC+01:00 (CET)


Description:

We see issues that connecting to the PostgreSQL Databases may not work properly


Customer Impact:

Issues with Database Access

  • The Incident is now over.

  • A fix was applied to all Databases. We continue watching.

  • We identified the issue and are applying a fix.

  • Tuesday 25th November 2025

    No incidents reported

    Monday 24th November 2025

    No incidents reported

    Sunday 23rd November 2025

    No incidents reported

    Saturday 22nd November 2025

    No incidents reported

    Friday 21st November 2025

    No incidents reported

    Thursday 20th November 2025

    No incidents reported

    Wednesday 19th November 2025

    No incidents reported

    Tuesday 18th November 2025

    No incidents reported

    Monday 17th November 2025

    No incidents reported

    Sunday 16th November 2025

    No incidents reported

    Saturday 15th November 2025

    No incidents reported

    Friday 14th November 2025

    No incidents reported

    Thursday 13th November 2025

    No incidents reported

    Wednesday 12th November 2025

    No incidents reported

    Tuesday 11th November 2025

    No incidents reported

    Monday 10th November 2025

    No incidents reported