INCIDENT: Outage of Metakube cluster creation in HAM and DUS Friday 9th May 2025 10:36:00

Affected Components: SysEleven MetaKube, region HAM and DUS

Incident Start: 2025-05-09 09:30 UTC+02:00 (CEST)

Description:

• The cluster creation in DUS and HAM is currently not working. We are currently investigating.

Customer Impact:

• No new clusters can be created

Update: 2025-05-09 11:23 UTC+02:00 (CEST)

• We are continuing to work on rectifying the situation

Update: 2025-05-09 11:43 UTC+02:00 (CEST)

• Currently testing a possibly fix.

Update: 2025-05-09 12:53 UTC+02:00 (CEST)

• We are currently in the process of applying the proposed fix.