All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Tuesday 29th May 2018

No incidents reported

Monday 28th May 2018

No incidents reported

Sunday 27th May 2018

No incidents reported

Saturday 26th May 2018

No incidents reported

Friday 25th May 2018

No incidents reported

Thursday 24th May 2018

No incidents reported

Wednesday 23rd May 2018

No incidents reported

Tuesday 22nd May 2018

No incidents reported

Monday 21st May 2018

No incidents reported

Sunday 20th May 2018

No incidents reported

Saturday 19th May 2018

No incidents reported

Friday 18th May 2018

API SysEleven Stack API issues

Currently we are facing an outage inside the SysEleven Stack cluster components. We are working on a solution and will keep you informed.

  • Affected are the regions DBL and CBK. Since the API is non functional also the Dashboard service is affected.
  • Spawning new virtual machines is not possible
  • Running instances or other OpenStack resources are not affected.

Update 10:30

  • Any issues are resolved now and every component of the SysEleven Stack is working again.

We apologise for any inconviniences.

Thursday 17th May 2018

No incidents reported

Wednesday 16th May 2018

No incidents reported

Tuesday 15th May 2018

No incidents reported

Monday 14th May 2018

No incidents reported

Sunday 13th May 2018

No incidents reported

Saturday 12th May 2018

No incidents reported

Friday 11th May 2018

Datacenter Berlin 2 (BKI1) SysEleven PVC Störung einer Hardware Node

Update 10:45
Es sind keine weiteren Auffälligkeiten festgestellt worden. Damit beenden wir den Vorfall.

Update 10:27
Alle Systeme arbeiten wieder wie gewohnt. Wir haben die Services geprüft und konnten keine weiteren Auffälligkeiten feststellen.

Update 10:18
Die Betroffene Hardware startete wieder wie gewohnt. Derzeit werden noch alle Gastsysteme gestartet und überprüft.

Update 10:10
Betroffene Hardware wird neugestartet

Ankündigung 09:50
Unsere Überwachung hat eine Hardware Node identifiziert die in einem Zustand ist, der außerhalb der normalen Parameter liegt.
Die entsprechenden Kunden wurde per E-Mail kontaktiert und das weitere Vorgehen wird mit ihnen ggf. individuell abgestimmt.
Sollten Sie Probleme identifiziert haben, aber nicht per E-Mail kontaktiert sein, wenden Sie sich bitte an support@syseleven.de oder rufen Sie uns an.

Thursday 10th May 2018

No incidents reported

Wednesday 9th May 2018

SysEleven Datacenter BKI - NFS partial outage

Update 20:20 Uhr
All systems are working in the expected parameters. We apologize for any inconvenience.

Update 19:55 Uhr
We fixed the problem and monitor all systems.

Announcement 19:25
We are currently facing a service failure in our central storage appliance in our datacenter Berlin BKI. This leads to problems in access to NFS shares. We are working on a solution with high pressure.

Tuesday 8th May 2018

No incidents reported

Monday 7th May 2018

No incidents reported

Sunday 6th May 2018

No incidents reported

Saturday 5th May 2018

No incidents reported

Friday 4th May 2018

No incidents reported

Thursday 3rd May 2018

No incidents reported

Wednesday 2nd May 2018

No incidents reported

Tuesday 1st May 2018

No incidents reported

Monday 30th April 2018

No incidents reported