All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-11-05 18:00

Scheduled End: 2025-11-05 22:00

State: STARTED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven Stack APIs and network gateways in region DUS2

Scheduled Start: 12 Nov 2025, 22:00 CET

Scheduled End: 13 Nov 2025, 01:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud APIs and networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds
  • SysEleven Stack APIs could be unavailable for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Tuesday 5th June 2018

No incidents reported

Monday 4th June 2018

No incidents reported

Sunday 3rd June 2018

No incidents reported

Saturday 2nd June 2018

No incidents reported

Friday 1st June 2018

No incidents reported

Thursday 31st May 2018

No incidents reported

Wednesday 30th May 2018

No incidents reported

Tuesday 29th May 2018

No incidents reported

Monday 28th May 2018

No incidents reported

Sunday 27th May 2018

No incidents reported

Saturday 26th May 2018

No incidents reported

Friday 25th May 2018

No incidents reported

Thursday 24th May 2018

No incidents reported

Wednesday 23rd May 2018

No incidents reported

Tuesday 22nd May 2018

No incidents reported

Monday 21st May 2018

No incidents reported

Sunday 20th May 2018

No incidents reported

Saturday 19th May 2018

No incidents reported

Friday 18th May 2018

API SysEleven Stack API issues

Currently we are facing an outage inside the SysEleven Stack cluster components. We are working on a solution and will keep you informed.

  • Affected are the regions DBL and CBK. Since the API is non functional also the Dashboard service is affected.
  • Spawning new virtual machines is not possible
  • Running instances or other OpenStack resources are not affected.

Update 10:30

  • Any issues are resolved now and every component of the SysEleven Stack is working again.

We apologise for any inconviniences.

Thursday 17th May 2018

No incidents reported

Wednesday 16th May 2018

No incidents reported

Tuesday 15th May 2018

No incidents reported

Monday 14th May 2018

No incidents reported

Sunday 13th May 2018

No incidents reported

Saturday 12th May 2018

No incidents reported

Friday 11th May 2018

Datacenter Berlin 2 (BKI1) SysEleven PVC Störung einer Hardware Node

Update 10:45
Es sind keine weiteren Auffälligkeiten festgestellt worden. Damit beenden wir den Vorfall.

Update 10:27
Alle Systeme arbeiten wieder wie gewohnt. Wir haben die Services geprüft und konnten keine weiteren Auffälligkeiten feststellen.

Update 10:18
Die Betroffene Hardware startete wieder wie gewohnt. Derzeit werden noch alle Gastsysteme gestartet und überprüft.

Update 10:10
Betroffene Hardware wird neugestartet

Ankündigung 09:50
Unsere Überwachung hat eine Hardware Node identifiziert die in einem Zustand ist, der außerhalb der normalen Parameter liegt.
Die entsprechenden Kunden wurde per E-Mail kontaktiert und das weitere Vorgehen wird mit ihnen ggf. individuell abgestimmt.
Sollten Sie Probleme identifiziert haben, aber nicht per E-Mail kontaktiert sein, wenden Sie sich bitte an support@syseleven.de oder rufen Sie uns an.

Thursday 10th May 2018

No incidents reported

Wednesday 9th May 2018

SysEleven Datacenter BKI - NFS partial outage

Update 20:20 Uhr
All systems are working in the expected parameters. We apologize for any inconvenience.

Update 19:55 Uhr
We fixed the problem and monitor all systems.

Announcement 19:25
We are currently facing a service failure in our central storage appliance in our datacenter Berlin BKI. This leads to problems in access to NFS shares. We are working on a solution with high pressure.

Tuesday 8th May 2018

No incidents reported

Monday 7th May 2018

No incidents reported