All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 4th August 2018

No incidents reported

Friday 3rd August 2018

No incidents reported

Thursday 2nd August 2018

No incidents reported

Wednesday 1st August 2018

No incidents reported

Tuesday 31st July 2018

No incidents reported

Monday 30th July 2018

No incidents reported

Sunday 29th July 2018

No incidents reported

Saturday 28th July 2018

No incidents reported

Friday 27th July 2018

No incidents reported

Thursday 26th July 2018

No incidents reported

Wednesday 25th July 2018

No incidents reported

Tuesday 24th July 2018

No incidents reported

Monday 23rd July 2018

No incidents reported

Sunday 22nd July 2018

No incidents reported

Saturday 21st July 2018

No incidents reported

Friday 20th July 2018

No incidents reported

Thursday 19th July 2018

API SysEleven Stack API issues in Region DBL

Currently it may not be possible to create Cinder Volumes using the SysEleven Stack API.

We are working on a solution and keep you informed.

The outage only affects creating new cinder volumes.

We apologise for any inconveniences.

UPDATE 16:00: The Cinder API should be functioning normally again. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Wednesday 18th July 2018

No incidents reported

Tuesday 17th July 2018

Compute SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We are working hard to resolving the incident and will keep you informed and apologise for any inconveniences.

Update 12:34:
We fixed the issues and are now investigating the root cause.

Monday 16th July 2018

No incidents reported

Sunday 15th July 2018

No incidents reported

Saturday 14th July 2018

No incidents reported

Friday 13th July 2018

No incidents reported

Thursday 12th July 2018

No incidents reported

Wednesday 11th July 2018

No incidents reported

Tuesday 10th July 2018

No incidents reported

Monday 9th July 2018

SysEleven Stack API issues in all regions

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologize for any inconveniences.

Update: 12:20
We resolved all issues.

Sunday 8th July 2018

No incidents reported

Saturday 7th July 2018

No incidents reported

Friday 6th July 2018

No incidents reported