All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 26th September 2018

No incidents reported

Tuesday 25th September 2018

No incidents reported

Monday 24th September 2018

No incidents reported

Sunday 23rd September 2018

No incidents reported

Saturday 22nd September 2018

No incidents reported

Friday 21st September 2018

SysEleven Managed Hosting Network issues in region BKI1

At the moment it is possible that virtual machines face issues with network connectivity. We are working on a solution. We will keep you informed and apologise for any inconveniences.

Update 21/09/2018 14:40
Most systems are accessible and we are working on some remaining problems.

Update 21/09/2018 15:20
Systems experienced another downtime of 10 minutes and are coming online now.

Thursday 20th September 2018

No incidents reported

Wednesday 19th September 2018

No incidents reported

Tuesday 18th September 2018

No incidents reported

Monday 17th September 2018

No incidents reported

Sunday 16th September 2018

No incidents reported

Saturday 15th September 2018

No incidents reported

Friday 14th September 2018

No incidents reported

Thursday 13th September 2018

SysEleven Stack issues in both regions

Around 21:00 CEST we had an incident which affected storage of SysEleven Stack instances in both regions. The issue disappeared and we are still investigating cause and effect. Affected customers are encouraged to open support tickets with affected resources, obeservations and timestamps, if available.

Update 10:40 CEST: The cause has been identified and we are planning an emergency maintenance to fix it to avoid the problem to reoccur.

Update 11:15 CEST: We are fixing the root cause in an emergency maintenance.

Update 12:00 CEST: The root cause has been fixed. To our knowledge there were some glitches in region DBL, but everything went smooth in region CBK.

Wednesday 12th September 2018

No incidents reported

Tuesday 11th September 2018

No incidents reported

Monday 10th September 2018

No incidents reported

Sunday 9th September 2018

No incidents reported

Saturday 8th September 2018

No incidents reported

Friday 7th September 2018

No incidents reported

Thursday 6th September 2018

No incidents reported

Wednesday 5th September 2018

No incidents reported

Tuesday 4th September 2018

No incidents reported

Monday 3rd September 2018

No incidents reported

Sunday 2nd September 2018

No incidents reported

Saturday 1st September 2018

No incidents reported

Friday 31st August 2018

No incidents reported

Thursday 30th August 2018

No incidents reported

Wednesday 29th August 2018

No incidents reported

Tuesday 28th August 2018

No incidents reported