All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: DBaaS API

Affected Components: ** DBaaS API**

Scheduled Start: 2025-10-30 10:30 UTC+01:00 (CET)

Scheduled End: 2025-10-30 12:00 UTC+01:00 (CET)

State: SCHEDULED

Description:

  • Scheduled maintenance of the DBaaS API.

Customer Impact during the maintenance:

  • Short unavailability (5 - 10 min) of the DBaaS API during maintainance window is possible
  • Managed Databases are not affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-11-04 08:00 UTC+01:00 (CET)

Scheduled End: 2025-11-04 14:00 UTC+01:00 (CET)

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions to ensure reliability

Customer impact during the maintenance:

  • No impact expected
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Thursday 1st November 2018

No incidents reported

Wednesday 31st October 2018

No incidents reported

Tuesday 30th October 2018

No incidents reported

Monday 29th October 2018

No incidents reported

Sunday 28th October 2018

No incidents reported

Saturday 27th October 2018

No incidents reported

Friday 26th October 2018

No incidents reported

Thursday 25th October 2018

No incidents reported

Wednesday 24th October 2018

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 4:14: Any network connectivity issues are solved now. Reason for outage was a faulty line card.

Tuesday 23rd October 2018

No incidents reported

Monday 22nd October 2018

No incidents reported

Sunday 21st October 2018

No incidents reported

Saturday 20th October 2018

No incidents reported

Friday 19th October 2018

No incidents reported

Thursday 18th October 2018

No incidents reported

Wednesday 17th October 2018

No incidents reported

Tuesday 16th October 2018

No incidents reported

Monday 15th October 2018

Compute SysEleven Stack block storage issues in regions CBK and DBL

Today we were facing issues with the distributed file system, a core component of the SysEleven Stack.

Affected times for the region CBK

13:12 – 13:17 (MESZ)

14:32 – 14:37 (MESZ)

Affected times for the region DBL

12:05 – 12:15 (MESZ)

12:51 – 13:00 (MESZ)

13:50 – 14:00 (MESZ)

During these times it was possible that virtual machines did not respond due to IO wait. It might also have affected creating virtual machines and cinder volumes.

We will keep you informed and apologise for any inconveniences.

UPDATE 16:20

We identified that regular maintenance work on storage nodes (reboots) have indirectly caused this incident. The maintenance work is stopped until we find and resolve the root cause in close collaboration with the storage software vendor.

We will keep you informed on the results.

Sunday 14th October 2018

No incidents reported

Saturday 13th October 2018

No incidents reported

Friday 12th October 2018

No incidents reported

Thursday 11th October 2018

No incidents reported

Wednesday 10th October 2018

No incidents reported

Tuesday 9th October 2018

No incidents reported

Monday 8th October 2018

No incidents reported

Sunday 7th October 2018

No incidents reported

Saturday 6th October 2018

No incidents reported

Friday 5th October 2018

No incidents reported

Thursday 4th October 2018

No incidents reported

Wednesday 3rd October 2018

No incidents reported

Tuesday 2nd October 2018

API SysEleven Stack API issues in Region DBL

Currently you may experience troubles with the network API . Spawning and deleting instances or other network resources is not possible. If you experience any unexpected behaviour don't hesitate to contact us.

We apologise for any inconveniences.

UPDATE 22:45

We have identified and resolved the networking API troubles.

We found a bad entry in the network state database of our SDN software, that caused a cascading failure: Internal locks could not be acquired anymore, which caused the API errors, which in turn caused networking troubles during live migrations in a small number of virtual machines.

We now understood the root cause and will post more information on actions we will take to prevent this from happening again once we conducted the post-mortem.

UPDATE 15. October

We are currently working the following action points:

  • We identified and are working to resolve the root cause in our SDN software
  • We will improve the monitoring of our networking APIs, to identify and correlate future troubles earlier
  • We will improve monitoring of virtual machine port binding of our SDN software, so we can identify and fix troubled VMs faster in the future