All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud Networking in region CBK

Scheduled Start: 24 Sept 2025, 22:00 CEST

Scheduled End: 25 Sept 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 25 Sept 2025, 22:00 CEST

Scheduled End: 26 Sept 2025, 00:00 CEST

State: SCHEDULED

Description:

We will roll out configuration updates on the cloud loadbalancers.

Customer Impact during the Maintenance:

  • OpenStack and S3 APIs may be unreachable for a short time (1-2 minutes)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 15th November 2018

No incidents reported

Wednesday 14th November 2018

No incidents reported

Tuesday 13th November 2018

No incidents reported

Monday 12th November 2018

API SysEleven Stack API issues in Region CBK and DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: 15:00 The problem was found and could be fixed immediately.

Sunday 11th November 2018

No incidents reported

Saturday 10th November 2018

No incidents reported

Friday 9th November 2018

No incidents reported

Thursday 8th November 2018

No incidents reported

Wednesday 7th November 2018

No incidents reported

Tuesday 6th November 2018

SysEleven Stack Block Storage issues in region CBK

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

Update: 14:22
We identified a suspicious hardware node that slowed down the overall cluster performance. We are working to isolate that node and bring back cluster write performance.

Update: 14:23
We isolated the affected hardware and performance is back to normal. If you experience any problems please contact us.

Monday 5th November 2018

No incidents reported

Sunday 4th November 2018

No incidents reported

Saturday 3rd November 2018

No incidents reported

Friday 2nd November 2018

No incidents reported

Thursday 1st November 2018

No incidents reported

Wednesday 31st October 2018

No incidents reported

Tuesday 30th October 2018

No incidents reported

Monday 29th October 2018

No incidents reported

Sunday 28th October 2018

No incidents reported

Saturday 27th October 2018

No incidents reported

Friday 26th October 2018

No incidents reported

Thursday 25th October 2018

No incidents reported

Wednesday 24th October 2018

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 4:14: Any network connectivity issues are solved now. Reason for outage was a faulty line card.

Tuesday 23rd October 2018

No incidents reported

Monday 22nd October 2018

No incidents reported

Sunday 21st October 2018

No incidents reported

Saturday 20th October 2018

No incidents reported

Friday 19th October 2018

No incidents reported

Thursday 18th October 2018

No incidents reported

Wednesday 17th October 2018

No incidents reported