All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Monday 24th December 2018

No incidents reported

Sunday 23rd December 2018

No incidents reported

Saturday 22nd December 2018

No incidents reported

Friday 21st December 2018

No incidents reported

Thursday 20th December 2018

No incidents reported

Wednesday 19th December 2018

Network SysEleven Stack network issues in region CBK

At the moment we are facing connectivitiy issues in region CBK on one compute node.

We will keep you informed and apologise for any inconveniences.

Update 11:23: The issue is fixed. Reason for outage: The SDN agent on one of our compute nodes crashed because of memory pressure. We are investigating the reason for the memory pressure.

Tuesday 18th December 2018

No incidents reported

Monday 17th December 2018

No incidents reported

Sunday 16th December 2018

No incidents reported

Saturday 15th December 2018

No incidents reported

Friday 14th December 2018

No incidents reported

Thursday 13th December 2018

No incidents reported

Wednesday 12th December 2018

No incidents reported

Tuesday 11th December 2018

No incidents reported

Monday 10th December 2018

No incidents reported

Sunday 9th December 2018

No incidents reported

Saturday 8th December 2018

No incidents reported

Friday 7th December 2018

No incidents reported

Thursday 6th December 2018

No incidents reported

Wednesday 5th December 2018

API SysEleven Stack Neutron API issues in Region DBL

We are currently seeing a slightly elevated rate of errors in the Neutron API.

Our engineers are currently looking into them and will update this status page post with more information soon.

We apologise for any inconveniences.

UPDATE 14:30: We determined the impact. The errors are impacting a very small number of attempts to launch VMs. So far only one customer is affected. We are now looking for a solution.

UPDATE 15:30: The issue also affects Neutron API performance. If you are experience any troubles, please contact cloudsupport@syseleven.de

UPDATE 16:15: The API performance issues are now resolved.

UPDATE 17:00: The API issues are fully resolved now.

Tuesday 4th December 2018

Compute SysEleven Stack issues in region DBL

Some Instances in DBL were unreachable between 10:55 and 11:03.

Update 11:05: The problem appears to be currently resolved but we are still investigating to understand the root cause.

Update 11:45: All Instances in our DBL region were affected by a loss of network.

The outage was caused by a maintenance command issued on one isolated and empty compute node that unexpectedly affected all hypervisors in the whole cluster. It raised the log level which led to our SDN agents to be overwhelmed by traffic.

We will conduct a post-mortem to find ways to prevent that error from happening again.

Monday 3rd December 2018

No incidents reported

Sunday 2nd December 2018

No incidents reported

Saturday 1st December 2018

No incidents reported

Friday 30th November 2018

No incidents reported

Thursday 29th November 2018

No incidents reported

Wednesday 28th November 2018

No incidents reported

Tuesday 27th November 2018

Compute SysEleven Stack issues in region CBK

From approximately 11h to 14h we had issues with some instances in region CBK being unavailable for up to ten minutes due to unexpected impact of a hypervisor update. We have stopped those updates and investigate how to do them without such impact.

Monday 26th November 2018

No incidents reported

Sunday 25th November 2018

No incidents reported