All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Wednesday 6th February 2019

No incidents reported

Tuesday 5th February 2019

No incidents reported

Monday 4th February 2019

No incidents reported

Sunday 3rd February 2019

No incidents reported

Saturday 2nd February 2019

No incidents reported

Friday 1st February 2019

No incidents reported

Thursday 31st January 2019

No incidents reported

Wednesday 30th January 2019

No incidents reported

Tuesday 29th January 2019

No incidents reported

Monday 28th January 2019

No incidents reported

Sunday 27th January 2019

No incidents reported

Saturday 26th January 2019

No incidents reported

Friday 25th January 2019

SysEleven Network Maintenance Announcement - Location: bno1 - Reason: Software Update, scheduled 5 years ago

** Between January 25th, 2019 00:00 AM and 06:00 AM (local time) we will perform planned maintenance in our bno1 Location **

** Reason: Software Updates **

Should you have any trouble following the maintenance work please contact us.

Thursday 24th January 2019

No incidents reported

Wednesday 23rd January 2019

SysEleven Stack storage maintenance announcement, scheduled 5 years ago

Between January 23rd, 2018 00:00 AM and 06:00 AM (UTC +1) we will perform planned storage maintenance in Region DBL


During the maintenance window we will update the distributed storage software in our DBL region in order to fix a memory leak.

It is possible that IO requests are slow during the maintenance window.

Affected services:

  • block storage
  • ephemeral storage
  • object storage

Not affected:

  • local SSD storage instances

UPDATE 04:32 AM (CET): The maintenance has been completed successfully.

Should you have any trouble following the maintenance work please contact us at cloudsupport@syseleven.de

Tuesday 22nd January 2019

No incidents reported

Monday 21st January 2019

No incidents reported

Sunday 20th January 2019

No incidents reported

Saturday 19th January 2019

No incidents reported

Friday 18th January 2019

No incidents reported

Thursday 17th January 2019

[completed] SysEleven Stack network maintenance announcement in region DBL, scheduled 5 years ago

Between January 17th, 2019 07:00 AM and 08:00 AM (UTC +1) we will perform planned maintenance in Region DBL


During the maintenance window we will update the SDN software in our DBL region in order to fix a memory leak.

During the maintenance window the following services will not be accessible:

  • access to the SysEleven Stack Network API (Neutron) will be interrupted in region DBL

The following services will not be affected:

  • network availability will not be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected

Should you have any trouble following the maintenance work please contact us.

Wednesday 16th January 2019

No incidents reported

Tuesday 15th January 2019

No incidents reported

Monday 14th January 2019

No incidents reported

Sunday 13th January 2019

No incidents reported

Saturday 12th January 2019

MetaKube partial outage

Root cause:

We created a oauth service with dex to authenticate our web applications against. Dex writes all of the session information into the etcd cluster. Due to a misconfigured monitoring we created over 500000 sessions in the etcd cluster. The database size grow from about 300MB to 700MB. That slowed down all cluster operations. During the whole incident customer applications were not affected, the MetaKube dashboard including cluster creation were regularly not working correctly when one of the master apiservers ran out of memory.

Friday 11th January 2019

No incidents reported

Thursday 10th January 2019

API SysEleven Stack API issue in region DBL

At the moment we are facing an issue with the Nova API in the region DBL.

Creating new VMs results in an error since 11:30 AM CET.

We are investigating.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:53 CET: We have resolved the issue, and isolated the root cause.

Wednesday 9th January 2019

No incidents reported

Tuesday 8th January 2019

No incidents reported