Past Incidents

Between March 7th, 2019 0:00 AM and 01:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During this period the Cinder (Volume) API in the CBK region is not available - leading to a loss of control.

During this period there will be:

• no access to Cinder API, causing loss of control over block volumes. Creation, deletion, modification, attachment, and detachment of volumes will not work.
• running virtual machines will not be affected, attached volumes will not be affected.
• data on the volumes will not be corrupted.
• SEOS (S3) will not be affected.
• network availability will not be affected.

After the maintenance is over, the storage availability zone name will be changed from "nova" to "cbk1". No Heat stack or Terraform state changes are required, if the availability zone was not explicitly specified.

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing timeouts in the Network (Neutron) API in region CBK. Managing network resources may not work at this time.

We will keep you informed and apologise for any inconveniences.

Update 2019-03-06 17:12: The issue has been resolved. We applied a bug fix and now the Neutron Network API in region CBK is fully available again.

Between February 27th 2019 00:00 AM and 05:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During this period the API in the CBK region is not available - leading to a loss of control.

During this period there will be:

• no access to the API/Dashboard (loss of control)
• running virtual machines will not be affected
• SEOS (S3) will not be affected
• network availability will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

We observed an elevated rate of errors, creating local storage virtual machines (L1.* flavor).

Engineers are now looking into the problem and we will keep you informed here.

UPDATE 15:45: Creating L1.* virtual machines currently requires unusual amounts of disk space on the hypervisors. The elevated error rate was because not enough space was left, for short amounts of time. Our engineers have resolved this issue for now, and are still working on a permanent solution.

Please contact us at cloudsupport@syseleven.de if you are still encountering any issues.

At the moment we are facing storage issues in region DBL. Some IO requests may take longer than usual.

We will keep you informed and apologise for any inconveniences.